How to track my JCP order at offers variety of clothes with great quality and at affordable price. Free shipping is also provided on some extent or more purchase. It’s very easy to track JCP order online at and according to some people who had experience, they says that it reach your destination in a timely matter. Take the advantage of the great service available by JCPenney to track order online. Visit to track the shipping status of your order or see your earlier purchases. How to track my JCP order at

J. C. Penney is a chain of American mid-range department stores that operates more than 1,100 department stores across the US and Puerto Rico, in addition to one of the leading apparel and home furnishing sites on the Internet, JCPenney provides a broad range of private, exclusive and national brands and also operates catalog sales merchant offices universally in several small markets. Since 1998, the company has been an Internet retailer.

Process/step-by-step guide to track my JCP order at

There are only four steps to order online through JC i.e. login, billing & shipping, order summary and payment options. You can also alter shipping addresses and eliminate one if required. Please note that for over ten minutes, if you are idle then you need to login again.

First of all visit and press ‘track order’ option given on top of the homepage. To see details of a particular order or all of your orders, you have to login at Provide your order number, billing phone number, and then press “view order” button to check out all the details you are seeking for. On this page, my account service is also provided to view or manage your account details such as email preferences, billing and shipping address and JCP credit card information.

Contact details:

If you have any query regarding tracking of my JCP order at, then you can call on their customer service number at 1-800-322-1189 (24 hours a day, 7 days a week).

Catalog Inquiries: Call at 1-800-709-5777 for questions about formerly placed phone orders or catalog billing inquiries.

To place a catalog order, call on any of the following numbers;

United States and Canada: 1-800-222-6161

Hearing impaired/TDD telephone: 1-800-527-7889
Spanish operator/en Espanol: 1-800-336-7337
Mexico en Espanol: 95-800-336-7337
Mexico in English: 95-800-222-6161


25 thoughts on “How to track my JCP order at

  1. Alfred

    ingeninthis is too complecated I have been going through screens for over five minutes and keep getting NO WHERE!!!!!!Now it asks for more !!!!!!

  2. Brooke

    The sale person made like it was so easy to track my order…..I not able to track my order…For some reason it keep on sending me to different sceen over and over…..I think jcp need to do something about that to satisfied customers….

  3. Kelsey

    on hold forever, no one ever answered, i’ll be using amazon in the future, never any problems with them.

  4. Micky

    If all of these people (me included) can’t get anywhere trying to find our order apparently JCP does not read there messages. JCP wake up your tracking system stinks!!!

  5. Keely

    This needs to be improved, the website tells you nothing and the routing company does not even have a record of the shipment. something need to be done to the jcp website it must become more user friendly and more informative to its online shoppers

  6. Vick

    Glad to see that I’m not alone! If this issue with tracking continues, I will stop purchasing online.

  7. Shae

    OMG….why do you make it impossible to track an order?? i agree with everyone else and their opinions…jcp you have work to do on this matter…never did succeed in tracking my order!!! o

  8. Rory

    NOT A GOOD WAY TO CHECK ORDER!!! CANNOT FIND OUT ANYTHING!!!!JCPENNEYS NEED TO DO SOME WORK OF THEIR “CHECK ORDER!!”Waste a good amount of time, and OTHER places, other than JCPenneys, can check your order. I DON’T THINK SO!!!

  9. Jan

    I placed and order on 12/1/12 for a complete set of room sized rugs. Delivery to be on 12/14/12. No sow. Checked order tracking, JCP has no idea why, where or how, or even IF my order is or will be shippedGauranteed on the phone by service person when placing the order delivery would be BY THE 14th. Some outfit “DL ,OL or some letter configuration followed by BORDER is the factory name. Must be SOUTH of the BORDER. No reply from anyone along the line. JCP’s on line & telephone ordering and delivery of merchandise STINKS. Never order another item from JCP again.

  10. Scout

    The worst….once you sign in to JCPenny and say track my order….it never does…btw…do us a favor and ship by UPS the entire way,…..addtional unnessary time wasted to get the order because you send it part way by UPS and they transfer to USPS and they take forever….:( makes no sense

  11. Kai

    I get signed in and can see my account and all. When I click to view my orders or track my order I just get the top page with the tabs and the rest is blank. Have tried with both IE and Chrome.

  12. Darby

    I get the “enter ordr #” and “telephone number”. But it keeps turning RED & saying I entered the WRONG INFORMATION, I GOT the receipt righ IN FRONT OF ME. It ISN’T WRONG.

  13. Avery

    Glad to see that I’m not alone! If this issue with tracking continues, I will stop purchasing online. OMG….why do you make it impossible to track an order?? i agree with everyone else and their opinions…jcp you have work to do on this matter…never did succeed in tracking my order!!!

  14. Keelan

    Why don’t they just email us the Tracking Number like other sites ? Even after logging in to check order status, it only says that it is shipped but haven’t provided a tracking number. Frustrating.

  15. Owen

    I have been trying to recieve an order from Black Friday and havenot recieved it yet. The system stinks and this was my first time and my last time.

  16. Marley

    Also unable to track my order. Can’t even get to a request for order number. Not a user friendly Web Site

  17. Algerno

    Ok, I thought it was just me,not knowing how to track the order. Yes JCPenny needs to do something about this.

    1. Blair

      I agree with the above comments. It is impossible to track an order. The whole web pages are confusing.,

  18. brenda nuckles

    i am trying to find my order , need to know when it willbe here , i have other thing to do ,but i know i must be home so please give me a time so i will be here thank u so much

  19. Bonnie

    JCP still has not provided a tracking number and another year has passed. Its 2014 JCP! Time to get with the program!!!!
    I will never purchase anything from JCP online again!


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