Comcast.com/deviceupgrade: Upgrade your Comcast Device Online

In the past decade, the augment of Internet and personal computing has spiked with broadband Internet connections currently outnumbering dial-up connections. You will find out while making the upgrade to cable Internet service offered by Comcast that unlike dial-up, a unique piece of equipment known as a cable modem that is necessary to connect to the Internet. If you are accessing XFINITY Internet by using an old modem, then you can’t benefited of their new speed plans so think about upgrading your modem. Comcast XFINITY Internet Customers should visit the website www.Comcast.com/deviceupgrade to request their new cable modem online.

Upgrade your Comcast Device Onlinevia Comcast.com/deviceupgrade

Have you ever received any letter recently from Comcast that offer to replace your current modem? If yes, then complete and submit the form available at Comcast.com/deviceupgrade and Comcast will proceed your request for an alternate modem. It is very easy to upgrade your Comcast Device Online – simply visit the site and fill up the necessary details like your Comcast Account Number, other personal info and more. Your work ends here – you will get a new modem within 4 to 6 weeks from Comcast. Please note that you have to return your old modem within 30 days of installing your new modem, otherwise you will have to pay charge if you fail to return your existing modem.

Moreover, you will get a self-installation kit with your new cable modem in order that you can install it by yourself. But if you want that Comcast personnel will install your modem, then you have to pay an installation fee.

Good points:

  • Request new Comcast cable modem online at Comcast.com/deviceupgrade
  • Process is very easy and simple to follow
  • Receive a new modem within 4 to 6 weeks

Bad points:

  • Pay charge if you fail to return your present modem within specified limit

572 thoughts on “Comcast.com/deviceupgrade: Upgrade your Comcast Device Online

  1. kenneth noyes

    i got a call to get a upgrade mailed to me and i have to hook it up.i would like the upgrade mailed to me.kenneth noyes 40 follybrook terrace kingston nh 03848.any problems call 603-347-1523

    Reply
    1. Leon R Davis

      Please send me the modem discussed above. I am a shut in. Not sure I cn return the old modem

      Reply
        1. ruth knowles

          Told I need a new modem. I can call out on my phone but not able to receive calls for days. I have call many comcast people unabl to get help….still phone not in order Ticket # cr404056108

          Reply
    2. wayne jakob

      I received the call to go to the website to upgrade my modem and the website is confusing. please send one thanks

      Reply
        1. Robert E. Hicks

          I received a letter telling me that I needed a new modem. I am unable to figure out how to order it but I want it. If this is a successful way to order it, please send it to me at 4021 Wesley Chapel Rd. Marietta, Ga. 30062. If not please help me otherwise. Thank you.

          Reply
          1. Ellen Shockley

            where do I find the “form”to order the modem? Please send me one. Email me and Iwill give you my address

        2. marcella cucolo derosa

          per your letter, I am requesting the replacement modem with a Wireless Gateway free of charge. Thank you, marcella cucolo derosa

          Reply
      1. Darlene L. Larsen

        I installed the last motem so feel I can do this one also. Please send me a contact number for help should I need it. Thank you.

        Reply
      1. LES LeVINE

        I HOPE THAT THE NEW MODEM WORKS BETTER THAN THIS SITE DOES. B.T.W. WHO DESIGNED THIS SITE THE SAME FIRM THAT DESIGNED OBAMA-CARE’S SITE? MY ADDRESS IS 2290 CATTLEMEN ROAD
        SARASOTA, FLORIDA 34232.. PLEASE CONFIRM AS I DO NOT WANT TO PAY FOR THE FREE MODEM MY APT NUMBER IS 113
        THANKS

        Reply
    3. Nancy Martin

      I tried calling comcast for more information on upgrading my modem. I was put on hold for 16 minutes!!! And on top of it, I had to listen to a annoying song!! I finally hung up! Nothing worse than be put on hold for several minutes and listening to terrible music! So as of right now, I cannot get thru and I can’t upgrade my modem. Comcast……you suck!!! your prices are thru the roof! The first new cable company that moves into my area, I’ll be
      kicking you to the curb!

      Reply
    4. Derrell Agee

      Please send me upgraded modem.free. nov.25
      Derrell Agee 218 ellini Dr. east Peoria Ill. 61611

      account no. 8771203040224479.

      Reply
  2. Maria Dolores Marcovich

    I’m very glad go shopping at JCP on Black Friday, good prices, and after enjoy with little buttons of big gifts, wonderfull, hank you

    Reply
  3. meredith.retha@yahoo.com

    Why did you make this so complicated and not make the prize comfirmation available at the store locations? Some of your customers still are not computer literate and have trouble finding the results of your codes located on the back of the buttons. They are very unhappy with your promotion. I know I have been assisting one of your customers with several of your pins, and he is wondering why he even shopped there.

    Reply
  4. Joan Hoare

    I got a letter to receive a free upgrade modem. Please send it to 80 Hackney Drive
    Westminster, Md. 21157. Will I get a confirmation that you received my request?
    Thank you, Joan Hoare

    Reply
      1. Bernice Simpson

        I got a call that I needed to upgrade my modem. I’m guessing this is the right way to do request this.. I’m not sure because there was a recorded message to go to the website and the new modem will be mailed to me. I understand it’s free of charge. Hopefully this isn’t some kind of scam!

        Reply
  5. Peter Palmisano

    I got letter about upgrading my older modem for “free” with new. What’s up with web you directed me too? There is no form to fill on that link..I think you want people to call so you can charge. This isn’t right…Please provide form so I can fill out and get my new updated modem….This is really bull….

    Reply
  6. Toni Thornton

    This is really hard to figure out on how to get this modem – if this is how we are suppose to order then please put me in for one – free and sent a confirmation to the e-mail above.

    Reply
  7. Bob Ricciardi

    Why in the world would Comcast put in an old modem a month ago then send me a letter asking if I would like an up grade to get the faster service I am already paying for! Now trying to find out where to get to the correct site to request the modem is another maze. Typical Comcast! Ask for help, there is a charge, just how much is enough for you guys? All this for lousy television programing with 40 % commercials ! No wonder many are going to streaming and canceling cable! Wake up comcast …

    Reply
  8. Mr. Emil R. Steffen

    What a pain in the put this is . Just send the darn thing out no one wont’s to keep the old piese of junk any way . so whats the Big Deal ? Can’t find the spot to fill in to get new one yet .

    Reply
  9. Kim Bowes

    need my new modem sent to me and not sure if this is correct way to get it, please let me know so I can get it the right way. If it is, please send me confirmation of it being sent to me, thanks.

    Reply
  10. John C. Flournoy

    Received your xfinity letter (undated) on 6 May 2013. Subject: Important Service Announcement Regarding Your Cable Modem.
    Went to the www.comcast.com/deviceupgrade web site you referenced in the letter and could not open the form or enter my account number. Catch 22 situation. Please send additional information for me to upgrade my modem.
    My Account information is: John Flournoy
    6817 Medinah Lane NE
    Albuquerque, NM 87111-6419
    Account # 8497 95 005 0707206

    Reply
  11. Fred Schmidt

    I received a phone call telling me I should contact you to get a free digital Internet and voice modem. Please send it to me asap. F Schmidt, 21 Southwind, Burlington, VT 05401

    Reply
  12. steven ramirez

    this is no help I guess I have to pay as you guys are for everything all you are is a money co. I hate you guys

    Reply
  13. jenna stack

    I am responding to a phone call about an upgraded digital and voice modem , please send it. jenna stack 18 Huntley road north Attleboro mass 02760

    Reply
  14. Gaetano Giordano

    You refer me to this wiki website to apply for the new modem. How in the world do you get the form to fill out???????

    Reply
    1. Jeanette Long

      Jeanette Long– Please send me an upgraded modem with the installation kit which we will install. My account with Comcast is #8155 60 039 1610311. My address is 3825 Olivebranch Lane Carmichael, Ca. 95608 . Phone # (916) 483 3588.

      Reply
  15. Marilyn Dusmal

    Please send me upgraded modem per your letter and I will install.
    I understand there is no charge. Please confirm my request.
    Account #8993 21 295 0018450

    Reply
  16. Marilyn Dusmal

    Please send free modem with self-installation instructions per your
    letter. Send to Finley-Elrama Road address per your records.
    Thank you.

    Reply
  17. Ann Sim

    I am responding to a letter informing me to upgrade my modem at no extra charge. Please send it to my address: 16 Stonebridge Ct. Mobile AL. 36608. Please do not put this address on your website. Thank you.

    Reply
  18. Justin Johnson

    Proof once again Comcast totally sucks! I received the same letter regarding a newer and faster modem. I went to the website and they ask me to put my private info into a email and wait….i don’t think so.

    Reply
  19. Odell Daugherty

    I’ve been waiting on e-mails, on face book . I leave and return sometimes it’s still not connected. So some speed would be great

    Reply
  20. Cheryl

    I have tried several times to go on the suggested website, but have had no luck getting any instructions or forms. Please inform if website has been changed or there are other problems with it. Thanks!

    Reply
  21. Edward Millard

    I recently received a phone message from Comcast advising me to contact them on receiving free of charge an equipment upgrade. Is this the equipment the companies associate was referring to. If so, will you please send it to me. At you request I can supply you with my mailing address.

    Reply
  22. Holly

    Cant find the form to fill out for the new modem.I erceived a letter regarding a new faster modemm and to follow the instructions and you will send out a new modem and self installation kit

    Reply
  23. Carolyn Mullens

    Recieved A Letter Saying I Had A Out Dated Modem And Could Upgrade For Free Just Continue To Pay Rental Fee. Ok So Send Me One. This Is The Only Form I See.

    Reply
  24. Leona

    I am trying to upgrade modem as requested from a letter we received from xfinity with www.comcast.com/deviceupgrade that does not get us the opportunity to do what was asked

    Reply
  25. Nina

    I would like to get the new Modem but I four telephone line with the modem I have now from Comcast I got a letter fro X finity

    Reply
  26. Caroline

    I have been trying for several days to request s self-installation kit for High-Speed Internet service and your website noted in your letter to me, July 11, does not allow this. I have an “old” Linksys and would like to replace…thanks, Ron B. Morris, Acct# 09556 146335-01-8

    Reply
  27. Eustacia

    I got a from Comcast about the new cable modem I need a modem with four Phone jack. I’ll trying to find now to go about Ordering the right one could you try and help me with it. Thank You

    Reply
  28. Octavia

    Received your letter stating I can chat online regarding any questions about upgrading cable modem. Letter says it is free and I can dispose off existing modem and there is no charge. My question is; Is There any additional Charge for Cable Service? Please clarify.

    Reply
  29. gertrudeturner

    I received a letter to upgrde my modem, no additional charge, please send my modem and I will install

    Reply
  30. Alexandra

    we received a box with new modem in the mail. Had not ordered it, the modem we received does not have phone attachments in the back like the old one. Do we use this in addition to existing modem or is it to replace the current modem? Will we still have phone service?

    Reply
  31. Dominique

    Tried to get on line to order new cable modem
    Got page that said follow instructions—–
    NO INSTRUCTIONS!!! HELP!!!

    Reply
  32. Milton Kinney

    After renewing my contract, as directed, I applied on line for internet modem upgrade 3 months ago. To date I have had no response. Any assistance would be appreciated
    Milton Kinney

    Reply
  33. Mr. Anthony sorrentino

    I received letter from Comcast ref new modem for xfinity. personel info on line is not going to be done for security reasons. account address is 11926 fountainside circle, Boynton beach, fla 33437. please check account on info given and send new modem w/complete instructions on hookup. I will send back original modem w/info and packageing instructions. thank you. mr. Anthony sorrentino.

    Reply
  34. Richard J Buckley

    Your telephone call to me said I should upgrade my modem and TV’s. But no instructions on hoe to accomplish this. Please advise.
    Richard J Buckley

    Reply
  35. Sharon Overton

    I got a telephone message from you today and said I need a new cable modem from you. There is no fee it says and I will be waiting for you to send it to me
    Sharon Overton
    180 Nancy Lane
    Greenwood,IN.46142

    Reply
  36. Bronwyn

    i have a letter giving me a free upgrade but no way to get to the site from this window my account number 8155 30 031 0019989 why is this so complicated.

    Reply
  37. Joe Burke

    How do I order upgrade on line I went to the upgrade site and it did not show a way to order. Joe Burke xfinity customer

    Reply
  38. Jane Gallegos

    I received message that I got a modem and might not be the right one. You said contact you and I will get one free of any charge. Please send it to me. thanks Jane Gallegos, 2283 South Rd., Pueblo, CO 81006, 719-543-0833

    Reply
  39. Holland

    I recently had to have my old modem replaced.It took the technician about 45 minutes as my
    laptop didn’t recognize the new modem. If I attempt to install an upgrade, I would have no idea how to do all that he did to get it working. If I have to have help, I will need to pay? If that is the case, I have no interest in taking the chance that I will lose service as I did when the old modem quit working.

    Reply
  40. dana davis

    I gat a phone call from Comcast telling me that I have to up grade my modem so please
    send me a free modem with installation kit please.

    Reply
  41. Jack Dodson

    Lets stay updated, if you think I need a new modem then i’m depending on smarter than I in electronics, but at no extra costs to me.

    Reply
  42. Lenora M. Szachor

    I have tried several times to order my modem on line and cannot do so. I cannot even leave a comment because it shows as an error. I need a ne modem. Can you please send me one.
    thank you,
    Lenora M. Szachor

    Reply
  43. Edward List

    I have been trying to order the devise upgrade and your sites will not let me order it. My name is Edward List and my account is 2961925131. Could you please do this for me with this info so I do not have to make a phone call and be charged a fee? Thank you.

    Reply
  44. Ainsley

    Thank you for your recent letter offering the upgrade of our cable modem. However, there is no form to fill out for the request. The deviceupgrade site refers us to the same: deviceupgrade. Can you help us?

    Reply
  45. Keelan

    I requested the new Digital Internet and Voice modem some time ago. I have not received it. I don’t have the date I ordered it online but I’m worried it was sent and I did not receive it. How can I find out the status of my order?
    Thanks

    Reply
  46. Phyllis Holly

    On Monday, Sept. 15, 2013, Comcast installed a new High Speed Wireless Modem to replace the the one I had which was not Wireless. However, I was not aware of the different speeds that were available. I just discovered on your Comcast site that my speed is (Economy Plus)as stated on my statement of 8/24/13. Is it possible to upgrade the speed on the new Modem just installed or do we have to get another Modem to upgrade the speed.

    Thank You,
    Phyllis Holly
    Account No. 8777 70 206 3787209

    Reply
  47. Doug Wilkerson

    I placed an order for a new modem about 6 weeks ago. I was also informed that I needed to order a battery for backup. I ordered the battery and have had it about four weeks. I received a phone call today stating that I needed to order the new modem. I need to know if I need to order another modem or tell me where the original order it in your system. I hope to get a response from this posting.

    Reply
  48. kenneth and sherian miller

    Hi I was wondering where do I get the new device upgrade? My phone number is 719-465-1739. My address is 2177 Delta Dr., Apt. H Colorado Springs Co 80910

    Reply
  49. Jesse

    I ordered a modem from you about weeks ago. You also stated that I should order a battery for back up. I have had the battery for about 4-5 weeks and no modem. Can you advise when I might expect the modem?

    Reply
  50. Storm

    Please tell me the charge to send a new modem. Do I return the outdated one, or get rid of it myself? The letter said I do not need to return. This old site says I do. How much to send one out? You are not close to me in north Portland. I get told I will not be charged for something then I get charged. Losing faith.

    Reply
  51. jewel griffey

    Had voice mail that i needed to get upgraded modem for my xfinity high speed service and all, this was all I could find to reply,my account # 01110693815-02-8, thank you

    Reply
  52. oscar summerlin

    I received the letter a few days ago and would very much like to do so . My internet signal has been showing limited access tough I am only 3 feet from the modem. Please send to: OSCAR SUMMERLIN 1616 CROSSINGS PLACE GRIFFIN, GA 30223 **********************SNGLP 0045

    PHONE 402 214 7710

    Reply
  53. Mary Gann

    I am trying to order the modem up grade but I can not find the form or any instructions my account number is 8155 30 024 0065771 with THAT you should have my address. So please send new modem. I do not really care about speed I only go to my e-mail, facebook, and my Doctor this seems like a way to get people to call for one so you make money. I read all the above comments!

    Reply
  54. SHIRLEY ULMAN

    I GOT A CALL ABOUT AND UPGRADE MODEM ,I WILL HOOK IT UP MY SELF .PLEASE SEND IT TO MY ADDRESS OF 12039 HIDDEN LINKS DR. FORT MYERS FL.33913. MY ACCT.# IS 19204-642084-01-3.

    Reply
  55. Howard McMullen

    I have noticed many are requesting the new Modem,as am I,,but i have tried many different ways and have had no results,,the following is my info.

    13412 Austin Rd.
    Brooklyn ,MI. 49230
    acct.# 1721321375-1

    Hope this works,if not I will be doing some calling,,
    thanks,,,,,,,,,,,,,,,,,,,,

    Reply
    1. Robert Rice

      I RECEIVED A LETTER FROM COMCAST XFINITY ASKING THAT AI INSTALL A NEW MODEM. PLEASE SEND IT TO ME. MY ADDRESS IS 2280 NW 25TH CORVALLIS, OREGON 97330.

      Reply
  56. Blanche

    I received a letter said that I need to upgrade my modem, please send me one.
    My acc# 8773102000155988
    My address: 5 Arbor way, North Easton, MA 02356

    Reply
  57. Althea

    I received a phone call about receiving a digital internet and voice motum from X-finity,I am just replying to that phone message Ireceived,thank you & I hope your day today is blessed!!

    Reply
  58. lola vavrica

    i receved notice that I needed to upgrade my modem and this is the website that was given. I see no where to fill out the information.

    Is this like the ObamaCare sign up?

    My account # is 8495 74 121 0429670

    Please let me know how I am supposed to proceed.

    Reply
  59. RICHAED G HIRST

    I WAS NOTIFIED BY PHONE THAT I NEEDED A NEW MODEM AND VOIVE BOX . i WAS TOLD THAT IT WOULD BE SENT TO ME AT THE REGULAR CHARGES THAT I NOW PAY, WITH INSTRUCTIONS FOR INSTILATION. i HAD APPLIED FORE THIS UP DATE 4 OR 5 MONTHS AGO AND NEVER RECEIVED IT. i WOULD APPRECIATE THE HELP. THANKS R.G.H.

    Reply
  60. Deborah

    I received a letter regarding a free upgrade for my high speed Internet service. I have been currently paying for it and it requires a modem upgrade. I followed all the steps on the website and there is no response. It appears to be a Bogus offer while I still pay for it. Please send me this modem upgrade as advertised. Acct.8498

    31 001 0519937
    Sincerely,
    Phil Schneider

    Reply
  61. melissa moore

    I received a phone call saying I could get a free upgrade if so thank you ill wait an see if im really getting one

    Reply
  62. Harlow

    I see no way to request an upgrade. if it will give me back my sound then I am all for it. my sound left as soon as this internet was installed.comcast is o.k. other than I was robbed of my sound.

    Reply
  63. Brian Olsen

    Send me the replacement modem. My address is:
    337 Oak Grove Circle
    Wauconda, IL 60084

    If there’s a problem please call: (847) 865-5054

    Reply
  64. Dutch Robinson

    My name is Dutch Robinson, my comcast account number is 8220 18 890 6811054, please send new modem, I have tried calling the comcast about my cable problems, but it always has long wait time, with no call back. I hope this will make my service better.

    Reply
  65. Nico

    I received a letter about ordering a new modem on line. I went to the site you sent and I cannot find any from to fill out. I have checked every site that came up and there is no form. If I call to order it there will be a charge is that what you want me to do if that is the case I will keep my old modem and have a slow connection.

    Reply
  66. Wayne E. Schreiber

    Please send my new cable modem and instructions which was promised in a letter received this week. I understand that there is no additional charge for the new modem. Thank you,

    Reply
  67. Karl

    Yes………..we want the upgrade.
    Send it to us and we will install with your instructions.
    Thank you.
    Karl & Ludmila Biniarz
    10719 SW Canterbury Ln. # 103
    Tigard, OR 97224-3861

    Reply
  68. Cassidy

    I’ve gone on line to up grade my modem, but can’t find how to do it. I went too www.comcast.com.deviceupgrade. doesn’t give direcetion how to do it.

    Reply
  69. Verna Gross

    Yes I want my upgrade modem please send it to me we will install it n get the other one back to you Thank You

    Reply
  70. delbert

    after 3 hrs all I hv found is this coment section . They charge us so much & charge 4 comreales our should b free & grateful that we even use their network. more comercales & less programing is all I see

    Reply
  71. Peter Thompson

    Please send my new cable modem and instructions which was left on my answer machine this week. I understand that there is no additional charge for the new modem. Thank you

    Reply
  72. Adrian

    I received a voice mail call that one of my devices needed to be upgraded and I could do it on line. I think it meant ordering a new device. I came to this web page per instructions but I am not am seeing how to proceed. Please help.

    Reply
  73. Holland

    I’m having a bit of difficulty determining how to go about this upgrade. I received a message yesterday, via a phone message, saying that the device is free and I was to contact Comcast via the internet. I did so, but it’s not clear what I should be doing. Can you please help me? Thanks, Sandra Large

    Reply
  74. Kensley

    Tried to request device upgrade through “comcast.com/ device upgrade'”but only found a divertissements for Verison. Useless website!!!

    Reply
  75. Gordon Stoodley

    I need to upgrade my Xfinity modem. Please send me the installation kit with the new modem. Thank You Gordon Stoodley

    Reply
  76. joseph Gurecki

    will you sent me the new update for ifinity service as I have received a letter on this

    Thanks
    Joe Gurecki

    Reply
  77. isatu barrie

    I’v got a call about a free upgrade modem, please send it and the installation kit to 1400 Ridge Ave, Apt A210, Reading PA 19607. I will be glad to receive a confirmation that you get my request.

    Reply
  78. John Troncalli

    I received a letter to replace my modem @ no charge. Please send it to me @ John Troncalli 3275 Lenox Rd N>E> apt 309 Atlanta,Ga 30324-2571

    Reply
  79. Hazel

    What is the cost of having Comcast install same and will there be an increase in monthly charge?
    Thank You

    Reply
  80. Jacqueline

    I’m not sure what site to get on to up grade the modem for our system. What do I do to get the new one sent to our home?

    Reply
  81. Patrick Marella

    will you sent me the new update for ifinity service as I have received a letter on this

    Thanks
    Pat

    Reply
  82. norman stilson

    ihave received your letter and would like to recieve the new modem kit for self installation and upgrade

    Reply
  83. Peter Abramov

    Please send the newly available
    higher speed modem and appropriate self-installation kit for same. Thank you.
    Peter -

    Reply
  84. Billy Bivens

    I would like to upgrade my moden but not sure how to do get the replacement, please help me.
    Thank you.

    Reply
    1. Hessie Gamble

      I receive a letter to up grade my internet and voice modem. the letter stated that Comcast would replace my modem for no additional charges. please help me with this order. Thank you!
      Hessie Gamble

      Reply
  85. STEVEN THOMAS BOURN

    I received a message on my telephone to contact Comcast to upgrade my Comcast cable box and modem, with a installation kit. I am asking that you now send this kit to my home address that you should have on file at your office. Thank You for your assistance.

    Reply
  86. Albert

    I RECEIVED MY NEW MODEM. I CALLED TO ASK ABOUT TIME LINE TO RETURN IT SINCE I HAVE TO WAIT FOR MY SON TO GET HERE AND SET IT UP. I WAS TOLD I WOULD BE SENT A RETURN LABEL TO AID THE RETURN PROCESS, BUT I HAVE NOT RECEIVED ONE. CAN YOU SEND ME ONE?

    Reply
  87. Morris Faulk

    Would like to recieve my new modem as per phone call. Semd to 5824 Garden Dr. Indianapolis In. 46217

    Reply
  88. Francis

    I received a form informing me of the free modem upgrade . The letter said that there was a form to fill out . searched the site,and I do not see a form. If you can Email or regular mail me one I would be happy to complete it and mail it back.
    Francis W.(Bill) Kunic
    Pretty sure the answer to the tough arithmetic problem is nine.

    Reply
    1. Helen Leach

      I have received a letter and a phone call to inform me I need an upgrade to my modem,
      it said you would mail it to me with instructions how to install it.
      My mailing address is:
      5728 W Atlantic Pl
      Lakewood. CO 80227
      Phone # 303 980-6238

      Reply
  89. Myriam Hoyos

    I recieved a letter that I need to up grade my modem. I hope I am doing the right thing, I see no form to fill out.

    Reply
  90. Marion S. Lopacki

    Pleased send me the self installation kit for the device upgrade free of charge as per your letter received received 6/16/2014.

    Reply
  91. william/joanne hartman 7814 lawler ave burbank,il 60459

    yes please send me the installation kit with my new modem and I will send you the old one back thank you.

    Reply
  92. Tom & Sue McHenry

    Yes, please send us the upgrade modem and we’ll install it. We’ll also return the other one .

    Thank you!

    Reply
  93. Robert Gavin

    I just got the new modem and I did not get a return label for UPS. I want to keep my old modem and send back the new one.
    Thanks

    Reply
  94. Cassidy

    Comcast sent me a letter referring me to this website.Xfinity has given me the wrong modem and will update it for me at no extra charges.

    Reply
  95. Silvania Silva

    I got a call to get upgrade my modem.Can you please mailed to me.My name is Silvania Silva
    56 Gaston st Med ford mas 02155

    Reply
  96. gavin alt

    I got a call to upgrade please send updated equipment to:
    Gavin Alt
    29 N. Grove Ave.
    Freeport,Il. 61032
    Thank you.

    Reply
  97. Martha L. Barney

    Please send upgraded modem and instructions.
    I am confused about “recycling” vs returning old modem. This website states there will be a charge if old modem not returned. However, the letter I was sent states, “There is no unreturned equipment charge for you older modem.” Which is it??

    Reply
  98. Maida Zuckerman

    I need someone to install my upgrade and I would like to find out how to contact you in this regard. My husband and I are not capable at our age to do this.

    Reply
  99. Carolyn Potter

    I dont see anywhere to fill out paperwork for the new modem. Please send the new one with the self installation kit, and I will return the old one. You sent the paper work to me.

    Reply
  100. Thomas G. Savley

    Please send new modem with self installation kit, and I will return the old one.
    Thank you ,Thomas Savley

    Reply
  101. STEVEN THOMAS BOURN

    Please send me the new modem and installation kit to my home as soon as possible.
    The address is:
    9039 Rabbit Road North
    Greencastle, Pa. 17225
    Thank You. This is the second time that I have submitted my request.

    Reply
  102. James P. Bruen

    I don’t see any instructions for the upgrade. Please send me the new one with instruction how to install and I will return the old one. Thank you James P. Bruen

    Reply
  103. Araina Glazar

    Please send me my upgrade modem and if you want the old one back please let me know and will send it back. Thank you

    Reply
  104. Karen Watson

    Yes, I would like to receive my new modem. I will definitely return the old one to Comcast then.
    thanks
    Karen

    Reply
  105. Eden

    Comcast notified me that I am eligible for a free modem upgrade that i can install myself.I would like to take advantage of this opportunity.

    Reply
  106. Jean

    I received a letter last week concerning a free modem upgrade. I went to the website included in the letter and there were NO PROCEDURES for obtaining the upgrade s it stated there would be.
    What is my next step fore the update?

    Reply
  107. Hayden

    Requesting DORY Modem for upgrade per letter..
    account # 8771 40 224 0023513
    ship to ..Jerrold Johnson
    1606 Maple st.
    Niles, Mi. 49120

    Reply
  108. Lloyd

    got a phone call message to go on Comcast web site to replace our modem at 15 Keel Way Mash pee Ma. tel # 508 477 6287 your web site is very, very, confusing I believe there are two modems in my house, one at the point of entry where cables enter our home and another in our office where the computers are
    please have someone call me , or send new modems with instructions to install my cell number is 617 529 9263 Lloyd Gainsboross 1007

    Reply
  109. Jaden

    You called me and left a message about upgrading our modem and to do it online. I have tried everything and can not find it nor can I get it to upgrade.

    Reply
  110. Kai

    I GOT A MESSAGE OVER THE PHONE TO GO TO WWW.COMCAST.COM/DEVICE UPGRADE BUT WHEN I GET TO THE SITE IT DOESN’T TELL YOU WHAT TO DO CAN YOU TRY TO BE A LITTLE MORE CLEAR.

    Reply
  111. Lane

    I received a call regarding a possible device upgrade. I am interested but do not know how to proceed to get the upgrade. Please advise.

    Reply
  112. william delisle

    I received my letter about my up grade my number is 09558 160684 03 3 I live in troy Michigan at 930 john r apt2616

    Reply
  113. Tamara Fulkerson

    I received a phone call and a letter to go to this website to order the new modem and there is not anywhere on this site to do so!!!!! How do I order the modem? Please advise

    Reply
  114. Yvonne

    I received a letter stating that my old XFINITY service may not be able to receive the full range of speeds available with XFINITY Internet, I do not noticed any problems at this time.

    Reply
  115. McFarland Mayse

    PLEASE SEND THE UPGRADED MODEM TO (4778 NEELY ROAD MEMPHIS, TN. 38109) PER YOUR LETTER I WILL NOT BE CHARGED FOR DISPOSAL OF THE OLD ONE-IF YOU HAVE ANY QUESTIONS OR CONCERNS DON’T HESITATE TO CONTACT ME

    Reply
  116. Howard J Reynolds

    Please send new modem as described in Xfinity letter. Also send complete
    installation instructions to: 1610 Thornhill Drive, Springfield, IL 62711.

    Reply
  117. Howard J Reynolds

    Send modem to 1610 Thornhill Drive, Springfield, IL 62711, also complete
    installation instructions

    Reply
  118. Elizabeth A. McDonald

    Received letter re:modem upgrade. Please send to 6442 Otis Rd. North Port, FL 3287. An acknowledgment of this correspondence would be appreciated. Thanks, E. A. McDonald

    Reply
  119. Daniel C. Nusbaum

    Please replace my modem at 103 Boyce Drive, Brooklyn, MI 49230. I understand there is no charge. I this is the correct form to request since the website is a long, long list of other people’s requests. If you have a problem, you have my email address and my phone is 517-938-8558.

    Reply
  120. Lloyd Buss

    I tried to order the upgrade modem on www.comcast.com/deviceupgrade and was shuffled every time to some advertising by Amazon or Dell….I tried to do this to avoid paying a processing fee when ordering by telephone. What now?

    Reply
  121. Marcee Raney

    Please send me my free modem. The name on the bill is Dalton Leech and will be sent to his address. 19705 Pine Rd Sonora,California 95370
    Thank you Marcee Raney

    Reply
  122. Ronald Seavers

    I received a letter about getting a New Modem. I am not sure what I am to do to get it. Please help.

    Thank you,
    Ronald Seavers

    Reply
  123. DEWEY M JACKSON

    Please send Digital modem kit to 811 Knecia Lane maryville Tenn 37801. My Account number is 04418 602976 -01-4.

    Reply
  124. Kevin Batta

    I received a letter a few days ago about getting an upgrade on my modem (Acct#09566 216932-0106. please send me my upgrade modem and I will install it myself.

    Reply
  125. Christina Mcgrath

    i just received a call from comcast and also received a letter about updating my cable modem, they tell me to come to this site and there are no direction of what to do, so please explain a little more clear on what to do my acct number is 0171017696702 Vero beach florida 772 567 6673

    Reply
  126. Bernice Hardwick

    Please send the new updated moderm. I will return the old one to one of te comcast store.
    Thank you.

    Reply
  127. Robert McMahon

    Please send my new modem to 2424 Moore Ave Pt. Pleasant, NJ 08742. My account number is-09568 541290-01-0.
    Thank you,
    Robert McMahon

    Reply
  128. RAYBRN WILSON

    I RECEIVED A PHONE CALL TO UPGRADE MY ON MY MODEM–SEND MODEM AND I WILL INSTALL IT MYSELF.

    Reply
  129. Ace

    I went to the website and was unable to order the new device.The new cable modem for no additional cost to me.I will return the old modem when I receive the new modem. Thank you in advance.

    Reply
  130. Bevan

    I am an Xfinity user, but cannot find the page to request new modem. The web site given does not work. I would like a new modem if possible.

    Reply
  131. Charlie

    I received the letter about the necessity to upgrade the modem and somehow unable. I would need someone to,install it.

    Reply
  132. Darby

    Received a message for free modem upgrade. Would like one sent out. Thank you. The cable is in Roy Smith’s name at 6808 Deerwood DriveHarrison, Tn. 37341

    Reply
  133. Holland

    I was asked to upgrade my modem (at no cost) and to go to Comcast/upgrade …I tried to do that and was told that it needed doing however it then went to a forum and nothing else what do I do now?

    Reply
  134. jeffery lada

    please send new modem, at no cost to me 23005 euclid st.clair shores mi. 48082 thanks. p.s. do not get this site instructions ????

    Reply
  135. George Kalleses Jr

    Please send me the new modem. Please email me to let me know if you are in the process of sending this out. Thanks

    Reply
  136. Van Shackelford

    Hello,
    We were wondering if we have to replace the old modem with a new one? We currently have no issues with what we have, so is the upgrade necessary?
    If it is necessary please send New Modem to us.
    Our account is listed under the name of Amy Doran. Her name needs to be changed to her Now married name, Amy Shackelford. Our address is 13609 Cedar Circle E. Bonney Lake, Wa. 98391.
    I know you’re going to tell me that we need to go to a Comcast Office to change her name, when all you have to do is make the change on the computer yourselves, but takes an act of congress to get it done. Just change the names to Van and Amy Shackelford. It will make this easier for both parties. Doran is her
    ex-husbands name, and needs to be changed!!
    Thank you.
    Van Shackelford

    Reply
  137. DanielleZak

    I recieved a letter for an upgrade please send me one at no cost to me. Thank you in advance God Bless Danielle Zak.

    Reply
  138. Michael Cohn

    I received your notice on the upgrade of a new modem. I would like very much to have one sent to me
    Michael cohn 454 barnegat lane Redwood City, Ca 94065

    Reply
  139. Brneda Griffin

    I received a letter informing me that my Digial Internet and Voice modem is an older device and need to be upgraded. Please mail my new modem at your earlies convenice.

    Thanks
    Brenda Grififn

    Reply
  140. Anasue Haines

    I received the letter regarding my cable modem….no form available to fill out. I would like you to send me the replacement which according to your letter is “free of charge”. You can send the modem to: 2017 Cory Drive, Springfield, IL 62702
    I will insstall and return the old modem to Concast..

    Reply
  141. charlene Bourque

    Yes I got your letter and please send me a new modem. 629 Nashua Rd Dracut, Mass 01826 Thanks

    Reply
  142. charlene Bourque Or former Rita Beaulieu

    Please send me a modem I received your letter. 629 Nashua Rd, Dracut, Mass 01826

    Reply
  143. Donald L Tresness

    I receved your letter for device upgrade but am unable to find a form to fill out in order to recive it.

    Reply
  144. STANLEY CHUONG

    I received a notice the upgraded of a new modem (Digital Internet and Voice modem).
    Please, send me a new modem with complete installation to 1070 Durness Pl, San Jose, CA 95122. Email me when you send it. No cost. Thank you

    Reply
  145. Randy Lunt

    Pls send me my upgrade modem, I will send back the old unit.

    Pls send upgrade modem I will return old unit

    Reply
  146. Janet Nikodem

    I have received more that one call regarding the modem upgrade. I have gone to Comcast.com\deviceupgrade and cannot find the form to fill out to get the new modem.
    So please send the upgrade or send the form to fill out.

    Thank you, Janet Nikodem

    Reply
  147. raquel pena

    please send me wireless gateway modem kit free of charge.
    3318 Roosevelt ave. Richmond CA 94805
    thank you

    Reply
  148. Marion S Lopacki

    I cannot access the form to fill out. I have tried repeatedly and I would appreciate
    your sending the installation kit.
    Marion S. lopacki

    Reply
  149. VLOIS JACKSON

    Yes, I would like to upgrade my modem, to the Wireless Gateway free of charge. Send to 649 So 17th Street. Richmond, California 94804. I’m not good with kit instructions, but I will try. I would like the option of calling to have a technician come out, if I fail at the try. I will drop off my old modem at my local xfinity Office.

    Reply
  150. Karen Kesler

    Please send me the self installation kit with new modem to: Karen Kesler 215 Western Ave Logansport IN 46947

    Reply
  151. William Stewart

    Please send me the new modem I’m hoping this is how I go about it
    1529 School Road Hatfield Pa. 19440

    Reply
  152. Janice Hantelman

    I am trying to find the form I am asked to complete to receive a new modem. It seems I am not the only one with this request. I would call but do not want to incur a fee.
    Thank you.
    My address is 2518 Covington Pointe Trail, Fort Wayne, 46804

    Reply
  153. Jean

    I would like to request a new upgraded modem for my internet and computer service. Can I take my old unit to my local service provider and exchange it or do I have to do it all by mail?

    Reply
  154. KATHY

    so why can,t i even put in code so i can submit. Will be in touch with Michele Mortenson of Channel 8 news now las vegas tomorrow if i don,t get a reply.. it say “open at once-time sensitive” so whats your story. Am i another unsuspecting fish on the line. Respond immediately, THIS IS TIME SENSITIVE AS WELL.

    KATHY

    Reply
  155. Albert

    We received a letter from you that modem may be bad so you show contact us ore send the new one at 2146 iowa ag in connersville ind.

    Reply
  156. JAMES RUMLEY

    YOU HAVE SENT US A LETTER STATING WE NEED A NEW FREE MODEM, SO SEND IT WITH DIRECTIONS PROMPTLY; ALSO NEED CONFIRMATION REQUEST IS RECEIVED. THANKS. we know nothing of tags as below.

    Reply
  157. Lorna Henderson

    July 22,2014
    I received your letter regarding the new modem upgrade. Please send me the new modem.
    Thank you,
    Lorna Henderson

    Reply
  158. Johnson

    I received a phone message from Comcast to upgrade our modem. Please send us a new one and instructions to install it.
    My account number: 0045587

    Reply
  159. Dave Anderson

    I received a telephone call informing me of the new modem required for the faster internet speed. What do I do?

    Dave Anderson

    Reply
  160. Elaine Seidenberg

    As per your instructions please send a self-installation kit with new wireless modem to 209 Del Pond Drive Canton MA 02021. I would appreciate a confirmation of this request.
    Thank you
    Elaine Seidenberg

    Reply
  161. Loris Ebrahim

    As mentioned by hundreds of customers above, I received that letter and I really don’t know what is required of me, if you have one for me just send it;
    Thank you
    Loris Ebrahim
    3080 Crumpton Lane #16
    Marina Ca. 93933

    Reply
  162. Kenneth Dauphinee

    Please send me the kit to install the new modem asap. my internet is now very, very slow.. why is that? Is it because we need this new modem?
    Please advise. thanks

    Reply
  163. PETER MAZAN

    Well I just got your letter for an upgraded new internet modem. Althought there is nothing wrong with my new one but sence you said it is a free upgrade I guess you can send me a new modem.

    Reply
  164. Michael T. Buckenham

    I received a letter about upgrading my modem, could you please send new modem and installation kit with instructions plus return label too send back old modem. Thank you.

    Michael T. Buckenham
    3418 Harpers Ferry Dr.
    Stockton Calif. 95219

    Reply
  165. Freddie

    You called me and told me to go to your website for free up grade. Well I went to your web site but it does not tell me how to up grade. Do you know how to up grade my modem, or is it a secret???

    Reply
  166. Amanda

    Help! Cannot follow nor find “instructions” for self-installation kit!!!
    Can you telephone to prompt? 281-693-7610.

    Reply
  167. Emmie

    I received a phone call regarding upgrading our Comcast but we needed to order a new modem at no cost to us. If I went to the Plymouth office could they help me there?

    Reply
  168. James Hunt

    Please send me the new modem you refer to in the letter you sent. Hope this gets to you because you give no reasonable way to you thru internet – no phone number ?

    Reply
  169. Patricia Shea

    I tried to online, can’t do it. no form came up my names is patricia shea, 1000 southern artery quincy,mass 02169 please send me the new one you sent me a letter to request a new one.
    Thank you

    Reply
  170. Darlene Witham

    we recived the letterabout getting the motem update. Please send us the free update and we’ll return the old one to you…

    THANK YOU.

    dARLENE SCHLUETER

    Reply
  171. Klara P. Vajda

    I got the letter about the XFINITY service regarding receiving a new modem with a Wireless Gateway free of charge. Please mail to me the free of charge updated device.

    Thank you in advance.

    I have a question: do I need to return the old device and of I do not return it will I be charged?

    yours

    Klara P. Vajda

    Reply
  172. Lucy K. Hamalian

    Please send me the free replacement for the Digital Internet and Voice modem mentioned in your letter to me . Thank you. I could not find the form referred to above so I hope this will do the trick. If not, please let me know.

    Lucy Hamalian

    Reply
  173. Sherry Colella

    Yes, I received a letter to get my modem upgrade can you please send me my free start up kit. Thank you!

    Reply
  174. ronald therrien

    requesting an upgrade of my modem,please send new modem to Ron Therrien 69 Brownell st Attleboro. Ma 02703 Thanks

    Reply
  175. Joseph Coppola, 1091 Venture Ct., Punta Gprda, Fl 33983

    According to your letter, I may need an upgrade to my system to use your new facitilies.
    Please advise where to return the old stuff.
    Thanks 941 255 3715

    Reply
  176. Shirley Hacker

    My Comcast account number is 8771 10 345 0993987.

    Will you please send me the updated modem.?

    Thank you.

    Shirley Hacker

    Reply
  177. Michael W. Crull

    I recently received a letter about the cable modem update. I went to the Comcast.com/deviceupgrade but could not find any instructions on how to have you send me the self-installation kit with the new modem. So please send me the kit or show me the form to complete. Send kit to Michael W. Crull, 270 w. North St. P.O. Box 40, Hartsville, IN 47244.

    Thank you, Michael W. Crull

    Reply
  178. Amanda

    The website for the new modem is confusing…How do I get the new modem…May I get it at the local Comcast office? I can turn in my present modem at that time . also..how do I get the family channel ?.

    Reply
  179. Deborah Davy

    I can not find where to ask for the new modem to be sent to me. I would like the upgrade, please send me the new modem.
    Thank You
    Deborah Davy

    Reply
  180. Cheryl

    I received the letter.I tried to follow and did not succeed. I don’t know what I have if it is cable, modem or what. I will follow instructions if I know what they are! And to the question at the end of this message whats a hummus???

    Reply
  181. Ghesty Roy

    I tried putting in activation code but it wont let me if you can help please call me at 1-715-942-2534 ask for Jeff
    Thank you!!!!!! Have a great day.

    Reply
  182. Tanya Thibault

    Went on the website to upgrade my modem, I used my Mom’s IPad and I got a Thank You your new modem will be sent. Who are you sending it to? No request for mt acct #, address confirmation etc. So please don’t send it to my mother’s former address since she doesn’t live there anymore

    Reply
  183. Kay Toulson

    I was filling out the form to get my new modem and the computer thru me off the sight .please send a modem to. Kay Toulson 311 Shell RD apt 133 Carneys Point N.J.08069

    Reply
  184. patricia jensen

    please send me my upgrade i will install myself patricia jensen 16 dwight street ansonia ct 06401 account #8773 40 210 0100284

    Reply
  185. Brian Taylor

    Please send the self-installation kit with the modem to my account address. Account # 09549 146859-12-0; please confirm via email or snail mail.

    This web site is abysmal and poorly constructed.
    Brian Taylor, Lancaster, PA

    Reply
    1. Sherry Latimer

      I received a letter in the mail to upgrade my modem…there is no form to fill out and I would like to order one to replace old modem…please send one me as soon as possible.
      Thank you, Sherry Latimer Magna Utah

      Reply
  186. Helen T Wood

    Per letter I received in the mail please send my replacement modem self install kit. I understand it will come with a self installation kit. Thanks.

    Reply
  187. Mary Jo Bills

    Got your letter and voice mail. Please send the replacement kit.

    Mary Jo S Bills
    11003 South Quartz Drive
    South Jordan, Utah 84095

    Reply
  188. Elaine Ray

    Hi replaced my old modem with a new modem with WIFI and now my phone is out of order…
    no dial tone…please send me a new one with instructions to
    123 Hirtland Ave
    Hanover Pa 17331

    Reply
  189. Marteen

    This is crap, why don’t you just send the new modern & request the old one returned. As always Comcast makes you jump through hoops to get anything done.

    Reply
  190. Lena Block

    Please send me new modem as described in your recent letter to me. my address is
    12076 Cortina Dr.
    Boynton Beach Fl. 33437

    Reply
  191. Pat

    I have received a letter stating I need a new modem. When I call Comcast to have the new free modem sent nobody ever answers. When I go online to I am unable to do so at device upgrade.
    My telephone number is 425-747-8241 or just send the new free modem & I will install it.

    Reply
  192. Storm

    Cant seem to find the link to make this work.
    Please accept this as confirmation or necessary process to get the new modem or clarify your process.

    Reply
  193. Whitney

    Can’t seem to find where or how to order on-line the new Modem that you are going to provide. Can I have additional details, the two letters that I have received are confusing.

    Reply
  194. Jean Davis 1099 Kennesaw Blvd. Gallatin, Tn 37066

    I have received your Xfinity letter about a free upgrade modem with installation in-tructions. Please send the modem to Jean Davis 1099 Kennesaw Blvd. Gallatin, Tn 37066. Thank you

    Reply
  195. gilbert crystal

    I got a call from comcast to up grade my modem by going to www.comcast.com/device up grade. how do i do it.

    Reply
  196. Thomas Allen Ray

    Per your letter regarding a modem replacement. I did not find a place on www.comcast.com/deviceupgrade to order a replacement modem other than making a comment. I was not comfortable with that option. Therefore, please send the replacement modem to the address associated with the above email address.

    Thanks,
    Thomas Allen Ray

    Reply
  197. Charles R. Lange

    Received a letter about replacing the modem. went to the website mentioned in the letter and it is confusing as it mentions downloading, but the modem is a piece of hardware, not a program. So where is the page of spaces to fill to order the modem?
    Thank you,
    Charles R. Lange

    Reply
  198. John S Murphy

    I was trying to find how to order my new high speed internet modem. Please send me one to the email address. Thanks John Murphy

    Reply
  199. steve

    who would not want a free modem upgrade? why put us on a web site that no one can figure out. just send out the modems to your paying customers and stop the aggravation.

    Reply
  200. Grigory Grosfiler

    My internet is now very, very slow.. We need new cable modem. Please send the replacement modem to the address : 872 Old Checker rd. Buffalo Grove.
    Thanks
    account number: 8771101200155071

    Reply
  201. Werney

    So… wheres the form for this new modem? I cant even get a hold of Comcast support on phone!why don’t you just send out this device to all your customers? I have been trying for 3 days! I think I’ll just keep what i have….seems easier.
    THANKS COMCAST

    Reply
  202. Richard Raivio

    I have QUIT trying to get the ‘simple method’ of ordering the FREE ‘Gateway’ modem, by visiting the website indicated. All I get is the first page, with about dozen place to order this item. All of them are confusing.
    I should like to have you MAIL the ‘FREE’ upgraded modem, with the installation kit, including the Wireless Gateway. I shall make the installation, and return the ‘OLD’ Modem to you,per your instructions. Thank you.
    Richard Raivio, 5806 NW 171st Street, Ridgefield, WA 98642-9670

    Reply
  203. Robin Hertz

    Please send me a self-installation kit which includes a new Wireless Gateway as described in your telephone call and updated letter.

    Reply
  204. Joan Jonassen

    Joan Jonassen
    Oct. 9-2014

    Acct. no. 8495 75 254 0584571
    I have received your xfinity letter about a free upgrade modem including installation kit. Please send one to
    Joan Jonassen, 5225 Adams Street, Hollywood, FL. 33021-7152 Thank you

    Reply
  205. Carlos Wright

    got the letter and phone call, but no instructions on how to order. Can’t find anything on line. just send it to me

    Reply
  206. Saundra g. Venn

    Please send me a new modem. Comcast called and said we needed a new one and to go on the website, which I like others found confusing. Therefore, I will assume that this request will suffice for you to send me one.
    Saundra g. Venn
    14 Kirsim Ct. F
    Freeland, Md. 21053
    (may be under Charles E. Venn)

    Reply
  207. LAWRENCE GONZALES

    Please send me the new modem for internet at no charge. I will recycle the old modem.

    Thank you
    Lawrence Gonzales

    Reply
  208. Casas Weng

    I received a letter from x-finity stating that I needed an upgraded modem to replace my outdated modem. I would like you to send me a replacement kit.
    Raymond Rivard
    5337 RTE. 14
    West Hartford VT 05084

    Reply
  209. Cris Alexander

    On 9/27 I spoke with Noralyn to request device upgrade. Have not received as yet. Please check to see if this request has been submitted.

    Reply
  210. FLORENCE DRUMHELLER

    Please send me my new modem upgrade and instructions. my address is 803 Penn St Apt.116 Reading, Pa.

    Reply
  211. James Berg

    This account is under my wife’s first husband’s name H. Sorenson but seeing he has been dead for 27 years, I am now managing this account for my wife.

    Reply
  212. James Berg

    We received an undated notice to upgrade our cable modem and a computer generated phone message to do the same. I followed the instructions but cannot for the life of me figure out what to do. Have looked at many sites at the DeviceUpgrade website and am thoroughly confused as there are many options but none of them refer to a Free modem upgrade that you refer to. Could someone who speaks common English call us and tell us how we can comply with your request.

    Reply
  213. Renee newman

    I am unable to access www.comcast.com/deviceupgrade and cannot reach you by the suggested phone number.
    ACCOUNT # 8771 10 120 0137111
    please advise how to contact Comcast to get the replacement modem.

    Renee newman @ 847 – 821-7270 @71 willow, buffalo grove, Illinois or richard@genevaonline.com

    Reply
  214. Eldon Strunk

    I have tried to order the new modem that you want me to. I have tried this site, I have tried a contact us on Comcast.net and also tried the telephone call, which I waited approx. 15 minutes without anyone answering me except the recording “Waiting on other customers”

    Let me know what you want me to do next. It’s in your court now. I’ve tried everything you wanted me to do.

    Reply
  215. GERALD LOUGHNEY

    PLEASE SEND ME A NEW MODEM FOR MY COMPUTER. I HAVE TRIED TO ORDER IT BUT TO NOW AVAIL.
    GERALD LOUGHNEY
    15 NAFUS. ST.
    PITTSTON, PA. 18640-2339

    Reply
  216. Phyllis M. Ferrel

    Please send me new modern…to Phyllis ferrel at address that is on my acct.01603354503016…… thank you…send e mail to me of my request……

    Reply
  217. Ann Malburne

    Per your letter regarding a modem replacement. I did not find a place on www.comcast.com/deviceupgrade to order a replacement modem other than making a comment. I was not comfortable with that option. Therefore, please send the replacement modem to the address associated with the above email address.
    Thank you,
    Ann Malburne

    Reply
    1. Susan Tidwell

      Please send new Wireless Gateway modem free of charge with self installation kit. You have my address on file along with my name.

      Reply
  218. anthony cox

    I received a message on my telephone to contact Comcast to upgrade my Comcast cable modem, free of charge.I am asking that you now send this kit to my home address. which you have on file.

    Reply
  219. Carol A. Henicle

    I have received the email, letter,and phone call about the modem change. A comcast tech will need to make the change as I have a console tv(which works just fine).

    Reply
  220. Felix Perez

    I recently received a phone message from Comcast advising me to contact them on receiving free of charge an equipment upgrade. Is this the equipment the companies associate was referring to. If so, will you please send it to me.

    Reply
  221. Mort Bobbins

    Please send me the replacement modem[s] Thank You Mort Robbins 17344 jordan st sw rochester wa 98579 e-mail me if this is adequate .
    Thank You

    Reply
  222. Tory

    I received a letter in the mail stating you want me to send (MY) Motorola SB6121 Back to you for replacement!

    THAT MODEM IS “NOT” YOURS, I PURCHASED AND OWN IT! IT IS A DOS 3.0 AND DOES “NOT ” NEED UPGRADING!

    I DO NOT INTEND TO CHANGE MODEMS AND ACQUIRE ANOTHER CHARGE TO MY TRIPLE PAY BILL! LOOKS JUST LIKE THE PICTURE YOU SUPPLY IN THE INTERNET LINK!

    Reply
  223. Nico

    You people sent me a letter telling me to go to this site to upgrade. It would be easy.!!! Getting ready to change providers. Your service sucks!!!!!! I can make this message as long as you like. Just got a response saying my response is too short.

    Reply
  224. Suzanne Misner

    I’ve tried to contact you (Comcast) – couldn’t wait for phone help – couldn’t find an area to follow any instructions for ordering new modem. Your company has become too big for efficiency and clarity. I need (I guess) to order a new modem. Please contact me!

    Reply
  225. Pia

    I received the replacement letter in the mail. Going to the the site listed shows a letter dated November 28, 2012. Is this the current site? Very confusing.

    Reply
  226. Sharon Miller

    I am asking you to send me the free self installation kit that the letter I received said for me to upgrade my modems free of charge to me.I wasn’t able to find the forms on the website to fill out. Please let me know if I have ordered it by sending this email.Thanks.# 0441805417-02-9.Please send me the device upgrade to my address you have on file.

    Sharon Miller Ref# 800

    Reply
  227. Patricia Walter

    As indicated in your recent letter, please send the new, wireless modem and installation kit to:
    Mrs. Patricia Walter
    407 Chicory Drive
    Lebanon, PA, 17042

    Reply
  228. John

    You contacted me for a modem upgrade was told to go to your web site here I am Please send me my replacement modem Bret Mensen 3569 Meyers rd. Memphis Tn. 38108 Phone #901-598-6622 cell, home 901-251-7667

    Reply
  229. Linda Guise

    received letter that I need to upgrade my modem please send to 4283 Carlisle rd Gardners Pa 17324 at no additional charges to my account

    Reply
  230. vincent d. balitas

    send to vincent. balitas 1931 howard ave. pottsville, pa 17901

    why all of the above? also got phone call today. just send new modem, and i’ll return thing i have. cheers ciao vdb

    Reply
  231. susan wiseman

    I rcvd a letter for a modem upgrade. It stated once I sign in with my comcast uder id my order would be automatically submitted and a confirmation page would display. I have not received anything. Please send my new modem

    Reply
  232. Sy Vuong

    PLEASE SEND ME A NEW MODEM FOR MY COMPUTER AS YOUR LETTER THAT I RECEIVED ABOUT THIS FREE MODEM, AND INSTRUCTION FOR INSTALLATION AS WELL.
    My address: 333 S. Enola Dr.; Enola, PA 17025

    Reply
  233. Sy Vuong

    PLEASE SEND ME A NEW MODEM FOR MY COMPUTER AS YOUR LETTER THAT I RECEIVED ABOUT THIS FREE MODEM, AND INSTRUCTION FOR INSTALLATION AS WELL.
    My address: 333 S. Enola Dr.; Enola, PA 17025

    Reply
  234. Tinoe

    For the life of me, I cannot figure out how to order a upgrade. Very confusing web info
    Please send kit to Sally Allen
    5003 Stonebridge Dr. Champaign, IL 61822

    Reply
  235. Ron Long

    please send new modem device to Ronald M. Long
    4165 Whitman Lane
    Middletown, Pa. 17057
    account # 09547 282383-10-2

    Reply
  236. Gale Bekielewski

    I received a letter about an Important Message About Your XFINITY Internet Service – Action Needed.
    I was asked to go to this web-site, I have logged in and now I do not know what to do. Please advise me.
    Thank-you Gale Bekielewski

    Reply
  237. Dennis Carroll

    I would like to get the Modem upgrade please send it to
    Dennis Carroll
    708 W Tyler Rd
    Muskegon, Mi. 49445
    Acc. # 01720 344469-03-0

    Reply
  238. Thomsan

    Unable to find the link to order the modem upgrade. Where is the form you cite on the website? As usual, Comcast service sucks. Try to get this unscrewed for once. Phone (360) 608-7789 or e-mail: tbear06@comcast.net

    Reply
  239. Tom Norton

    Please send upgrade modem and self install kit to: Tom Norton 24131 SE 167th St.
    Issaquah, WA 98027

    Thank you, Tom

    Reply
  240. Rutvi

    I received a notice to upgrade our modem. Could you please sign me up to have one mailed to me with installation instructions. We have the triple play set up.

    Reply
  241. laxmi

    Went online to order new modem. One sight said “thank you” without any information given, another had my costumer ID and password already in the info boxes, incorrectly. Not sure if the modem got ordered after visiting a few sights. Could you please tell me if the modem is ordered or not. Thank you!

    Reply
  242. Francine Mozer

    Hello,
    I opened this web page to log in for a new modem. I don’t see any area to LOG IN.

    Please send link to my email so I can log in for a updated modem.

    Francine Mozer

    Reply
  243. Rutvi

    I could not sign in. Could you please send the self installation kit to my home.80 medway rd. milford ma. 01757. Acct. no. 8773102770073635

    Reply
  244. Frederick Waggett

    Requesting upgrade modem as per your letter
    Frederick Waggett
    86 Saunders Road
    Norwood, MA 02062
    617-312-3614

    Reply
  245. Daniel Liu

    I opened this web page to log in for a new modem. I don’t see any area to LOG IN.

    Please send link to my email so I can log in for a updated modem.

    Reply
  246. Sadra G. Engler

    Requesting new Free upgrade Internet / voice modem. Send to my current address as the letter and on file. The web site did not work properly.
    Regards,
    Sadra G. Engler

    Reply
  247. Catherine Baker

    Please send my FREE WIRELESS GATEWAY MODEM to the address for me that you have in your records, as well as the self-installation kit. I will be happy to return my old modem using the return label. Like the others who left comments, I was unable to locate a “form” to fill out so I am using this comment space to make my request. You will find my account number in your records with my address.
    Thank you,

    Catherine Baker

    Reply
  248. Barbara Magadini

    Please send free upgrade modem. This is confusing since there is no form to fill out.
    Please confirm that this is all I need to do. Thank you.

    Reply
  249. J. R. Utz (James R. Utz, Rita Utz)

    Please send new modem and installation kit. Do we need a second modem for the second TV?
    Rita and James Utz
    1789 Ivanhoe Ave.
    Lafayette, CA 94549
    Acct # 8155400040032854

    Reply
  250. Mrs. Carolyn J. Conner

    I received two phone calls telling me to bring up this web site & order the new modem upgrade. My address is:
    Mrs. Carolyn J. Conner
    17835 Acacia Drive
    N. Ft. Myers, FL 33917-2024

    Reply
  251. Jimmy

    I went to the site you suggested, no where to follow instructions to be sent my upgraded device.. Won’t call because you will charge me…So what do I do I have been without Demand for some time

    Reply
  252. Kelsey

    Please send new modem to my address 1776 Phinneys Lane, Barnstable, MA 02630 My account number is 8773102700266432

    Reply
  253. Rhoda F. Jarvis

    I received a letter and then a phone call about the device upgrade.

    Please send to :

    Rhoda F. Jarvis
    17 Pearl St. Apt 1
    Randolph, VT 05060

    Thank You.

    Reply
  254. Tolbert Konigsberg

    The quicker the better for the modem to be sent to me. I will follow instructions and pray for excellent results which are desperatly needed.
    THK

    Reply
  255. Patricia Duckworth

    Please send the free upgrade modem self installation kit to
    330 Kingfisher Ct SE, Albany OR 97322-6599

    Reply
  256. Don L. Dubarko

    Please send my free upgrade for my Digital Internet and Voice Modem outlined in your (undated) letter. On the bottom right corner it states REF ID#VVD-900-CDV. Ship it to the mailing address stated on the letter,

    Reply
  257. Thomas Greene

    Please send the upgrade modem to: Thomas Greene, 6371 John Hager Road, Mt. Juliet, Tennessee, 37122 Thank you

    Reply
  258. Linda M. Cusano

    I got a letter saying I need to replace my modem for the wireless Gateway modem, so if you can please send me the Wireless Gateway modem to my address

    Reply
  259. Barbara J. Kavanaugh

    Please send me a new Wireless Gateway Modem self-installation kit free of charge. Please send it to 15254 Sunwood Blvd., Unit E21, Tukwila, Washington 98188
    Thank you.

    Reply
  260. James Vanek/Virginia Vanek

    We received the letter about the new Wireless Gateway modem that will be sent for free. Please send it to our home address on file or email if you need me to send the address.

    Reply
  261. Judith Dappert

    This is very confuseing. I don’t know why I just can’t order tthe new moderm over the phone . Please send it to me. You have my home address. I would like to know if you received my request

    Reply
    1. Judith Dappert

      This is the second time I’m requesting the new modem. my account # is: 8771 28 160 0025427. I would like to know if you receive this request and if I’ll get the new modem

      Reply
  262. George Olsen

    I have tried to get the new modem sent to me.But your site does not respond. Please send it to me at:

    George Olsen
    1201 SE 13th Terrace
    Fort Lauderdale,FL 33316-2113
    Account Number 8495 75 310 0116812

    Thank you….George Olsen

    Reply
  263. BETTY BEECHER

    THIS IS VERY CONFUSEING PLEASE SEND ME THE NEW MODEM. I JUST WANT TO CALL & ORDER IT.YOU HAVE MY ADDRESS, BETTY BEECHER 11-8-14

    Reply
  264. Deborah

    Cannot get to the section letting me order my upgrade device. One page says I have to return the old modem and be charged for heaven only knows what for and the other page tells me to check with a local waste carrier to lean where it can be recycled.

    HELP!!!

    Reply
  265. Francine

    Please tell me if you have received my notice of wanting the new upgrade. I have just received a phone call but do believe there should already be an order in for me. Thought I had signed up couple weeks ago. Thank you.

    Reply
  266. Harriet

    I received the letter to upgrade but your link does not work properly. Please send on to by billing address and I will be more than happy to return the old unit to your store.
    Also I quick reply stating you received this request would be great…..

    Reply
  267. Warren D. Austin

    Irecived your letter about upgrading the modem. Iwould like to recive one to install with the kit to go with it.Send it to Warren D Austin 41 Congress St. Nashua NH 03062.

    Reply
  268. Carol M Closson

    Hi,

    I received your letter to go online and request device upgrade, however no link to place order. Please send me the self-installation kit and I will return the current modem. Please reply to this message so I know it was received.

    Thank-you,
    Carol M Closson
    508-776-1828

    Reply
  269. Ina Littrell

    I am trying to get the imformation for you to send me the FREE Modem you have sent the
    mail I received from you……But so far not able to

    Reply
  270. William Calhoon

    I don’t know if this is how I apply to receive the upgraded modem for my internet. Sure isn’t an easy to request the upgraded modem.

    Reply
  271. Sue Limke

    I can not find the form to fill out for the wireless modem upgrade. My Account # is:
    8497 60 640 0642356
    Sue Limke 1551 Vivian St Longmont, CO 80501 303-485-5964

    Reply
  272. Piper

    I tried online request for new upgrade modem and got nothing but ads If this goes thru send modem to my home address for self installing. tk

    Reply
  273. Skylar

    Don’t understand all this why didn’t they just mail one to me and i mail other one back but the sight thing is not real helpful but of people saying they cant fig it out so here another one send mine to 900 w park ave porter in 46304 any questions call.

    Reply
  274. Kim

    Would you kindly send me a self-installation kit of new Wireless Gateway?

    I have two TVs, but the other one without modem is not working.
    I hope new one works for both.

    Thank you for your service.

    Kim.

    P.S. my phone number is changed
    Home. 925- 452-4378
    Cell. 925-989-1795

    Reply
  275. vito cece

    having trouble getting the upgrade for my internet can someone please call me and advise on how i can recieve. it appears a lot of other customers are having the same problem trying to recieve the upgraded modem vito cece 847 363 2721

    Reply
  276. Millie

    I AM TRYING TO SIGN UP FOR A NEW MODEM FOR MY NEIGHBOR BECAUSE SHE DOES NOT HAVE AN EMAIL ADDRESS YET. CAN YOU HELP ME???

    Reply
  277. Carl H Wolf Sr.

    I can not get on the site listed in letter to receive my modem up grade. I live at 583 S. Gallery Dr, Eaton Rapids, MI 48827 Please send it me.
    Thank You
    Carl H Wolf Sr.

    Reply
  278. michael thomas

    received a call,would like to receive upgrade with new modem free kit;;;;; my address is,2625 castletown dr. hepzibah ga 30815

    Reply
  279. Len Brooks

    Please mail new modem as advertised. I will return old modem
    Address: 5264 Sugarpine Circle, Eugene Or 97402

    Thank you,
    Len Brooks

    Reply
  280. jeanette davis

    wedsite for new modem is confusing, cannot locate form for ordering new modem. please send one.
    1480 west 34th street
    riviera beach, fl 33404

    Reply
  281. Zeel

    Per your letter, please send me the current digital internet and voice modem . I understand that the regular device lease fee will continue to apply.

    Reply
  282. Philip L. Lescarbeau

    I’ve logged on to WWW.comcast.com/deviceupgrade, and then not able to find place to sign in.
    Unable to use tel.
    Please accept this order and confirm!

    Confused,
    Philip L. Lescarbeau
    23 Cusack Rd.
    Hampton NH

    Reply
  283. Jeff Singleton

    Got a letter from Comcast about upgrading Digital Internet and Voice modem. This is the website listed. Don’t see a place to sign in.

    Reply
  284. Gerald Barnett

    Tried to go on line to have a modem sent to me, found nothing on line.
    Gerald Barnett
    824 sandpiper ct.
    palatine il. 60067

    Reply
  285. Faye Lanier

    As much as I pay for cable, internet and phone—you should send the new modems needed for my service connections. I shouldn’t have to wade through all the garbage to get signed up for something that should be sent to me as part of my service. While I am on the subject of service; I get sick of not having decent programming to watch and poor reception on the ones I do watch. Just sayin’ Thanks for letting me vent!

    Reply
  286. John Lagacy

    Please send me the upgrade Wireless gateway modem described in the letter sent to my home.
    Thank you, John Lagacy

    Reply
  287. Walter Beaulieu

    Requesting new modem as per your recent correspondence.
    My Account #: 8773 20 125 0034271
    You have my billing address, please send new modem to that address.
    Thank you, Carolyn Beaulieu
    PS. Any questions call me (again, you have my phone #)

    Reply
  288. jane morimoto

    Please send the free Cable Modem Upgrade. I could not find the site for ordering.
    Jane Morimoto, 20224 76th Place NE, Kenmore WA 98028. I will return my old Modem after I install the new modem.

    Reply
  289. Lizbeth

    I received a call today from Comcast requesting I replace my old modem by going on line. Please send me the upgraded modem free.

    Reply
  290. Maureen

    Hi,

    How do I order a new modem (since I am receiving calls and mailings telling me I need one). Also, how do I find my Comcast user ID?

    Maureen

    Reply
  291. Lois Armagost

    Please send me my device upgrade Self installation Kit. Account # 8993 20 516 0009582 TO: Lois Armagost 470 chips road, Reynoldsville, PA 15851

    Reply
  292. Glyda Galloway

    I can’t. get anywhere on your web sites. I have gone to the local Comcast store, they were so busy I could not be helped. Please Mail the new xfinity modem to 1500 SE Hill ST. Albany OR97322

    Reply
  293. Lyazat Kurenbekova

    I received a letter and then a phone call about the device upgrade.

    Please send to modem for free :
    3431 Clearvew Cir
    Houston, TX 77025

    Reply
  294. Juanita Pinson

    Please send me the modem you referred to in your letter. I have my land phone through Comcast and my computer We will install it.

    Reply

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