Comcast.com/deviceupgrade: Upgrade your Comcast Device Online

In the past decade, the augment of Internet and personal computing has spiked with broadband Internet connections currently outnumbering dial-up connections. You will find out while making the upgrade to cable Internet service offered by Comcast that unlike dial-up, a unique piece of equipment known as a cable modem that is necessary to connect to the Internet. If you are accessing XFINITY Internet by using an old modem, then you can’t benefited of their new speed plans so think about upgrading your modem. Comcast XFINITY Internet Customers should visit the website www.Comcast.com/deviceupgrade to request their new cable modem online.

Upgrade your Comcast Device Onlinevia Comcast.com/deviceupgrade

Have you ever received any letter recently from Comcast that offer to replace your current modem? If yes, then complete and submit the form available at Comcast.com/deviceupgrade and Comcast will proceed your request for an alternate modem. It is very easy to upgrade your Comcast Device Online – simply visit the site and fill up the necessary details like your Comcast Account Number, other personal info and more. Your work ends here – you will get a new modem within 4 to 6 weeks from Comcast. Please note that you have to return your old modem within 30 days of installing your new modem, otherwise you will have to pay charge if you fail to return your existing modem.

Moreover, you will get a self-installation kit with your new cable modem in order that you can install it by yourself. But if you want that Comcast personnel will install your modem, then you have to pay an installation fee.

Good points:

  • Request new Comcast cable modem online at Comcast.com/deviceupgrade
  • Process is very easy and simple to follow
  • Receive a new modem within 4 to 6 weeks

Bad points:

  • Pay charge if you fail to return your present modem within specified limit

115 thoughts on “Comcast.com/deviceupgrade: Upgrade your Comcast Device Online

  1. kenneth noyes

    i got a call to get a upgrade mailed to me and i have to hook it up.i would like the upgrade mailed to me.kenneth noyes 40 follybrook terrace kingston nh 03848.any problems call 603-347-1523

    Reply
  2. Maria Dolores Marcovich

    I’m very glad go shopping at JCP on Black Friday, good prices, and after enjoy with little buttons of big gifts, wonderfull, hank you

    Reply
  3. meredith.retha@yahoo.com

    Why did you make this so complicated and not make the prize comfirmation available at the store locations? Some of your customers still are not computer literate and have trouble finding the results of your codes located on the back of the buttons. They are very unhappy with your promotion. I know I have been assisting one of your customers with several of your pins, and he is wondering why he even shopped there.

    Reply
  4. Joan Hoare

    I got a letter to receive a free upgrade modem. Please send it to 80 Hackney Drive
    Westminster, Md. 21157. Will I get a confirmation that you received my request?
    Thank you, Joan Hoare

    Reply
  5. Peter Palmisano

    I got letter about upgrading my older modem for “free” with new. What’s up with web you directed me too? There is no form to fill on that link..I think you want people to call so you can charge. This isn’t right…Please provide form so I can fill out and get my new updated modem….This is really bull….

    Reply
  6. Toni Thornton

    This is really hard to figure out on how to get this modem – if this is how we are suppose to order then please put me in for one – free and sent a confirmation to the e-mail above.

    Reply
  7. Bob Ricciardi

    Why in the world would Comcast put in an old modem a month ago then send me a letter asking if I would like an up grade to get the faster service I am already paying for! Now trying to find out where to get to the correct site to request the modem is another maze. Typical Comcast! Ask for help, there is a charge, just how much is enough for you guys? All this for lousy television programing with 40 % commercials ! No wonder many are going to streaming and canceling cable! Wake up comcast …

    Reply
  8. Mr. Emil R. Steffen

    What a pain in the put this is . Just send the darn thing out no one wont’s to keep the old piese of junk any way . so whats the Big Deal ? Can’t find the spot to fill in to get new one yet .

    Reply
  9. Kim Bowes

    need my new modem sent to me and not sure if this is correct way to get it, please let me know so I can get it the right way. If it is, please send me confirmation of it being sent to me, thanks.

    Reply
  10. John C. Flournoy

    Received your xfinity letter (undated) on 6 May 2013. Subject: Important Service Announcement Regarding Your Cable Modem.
    Went to the www.comcast.com/deviceupgrade web site you referenced in the letter and could not open the form or enter my account number. Catch 22 situation. Please send additional information for me to upgrade my modem.
    My Account information is: John Flournoy
    6817 Medinah Lane NE
    Albuquerque, NM 87111-6419
    Account # 8497 95 005 0707206

    Reply
  11. Fred Schmidt

    I received a phone call telling me I should contact you to get a free digital Internet and voice modem. Please send it to me asap. F Schmidt, 21 Southwind, Burlington, VT 05401

    Reply
  12. steven ramirez

    this is no help I guess I have to pay as you guys are for everything all you are is a money co. I hate you guys

    Reply
  13. jenna stack

    I am responding to a phone call about an upgraded digital and voice modem , please send it. jenna stack 18 Huntley road north Attleboro mass 02760

    Reply
  14. Gaetano Giordano

    You refer me to this wiki website to apply for the new modem. How in the world do you get the form to fill out???????

    Reply
  15. Marilyn Dusmal

    Please send me upgraded modem per your letter and I will install.
    I understand there is no charge. Please confirm my request.
    Account #8993 21 295 0018450

    Reply
  16. Marilyn Dusmal

    Please send free modem with self-installation instructions per your
    letter. Send to Finley-Elrama Road address per your records.
    Thank you.

    Reply
  17. Ann Sim

    I am responding to a letter informing me to upgrade my modem at no extra charge. Please send it to my address: 16 Stonebridge Ct. Mobile AL. 36608. Please do not put this address on your website. Thank you.

    Reply
  18. Justin Johnson

    Proof once again Comcast totally sucks! I received the same letter regarding a newer and faster modem. I went to the website and they ask me to put my private info into a email and wait….i don’t think so.

    Reply
  19. Odell Daugherty

    I’ve been waiting on e-mails, on face book . I leave and return sometimes it’s still not connected. So some speed would be great

    Reply
  20. Cheryl

    I have tried several times to go on the suggested website, but have had no luck getting any instructions or forms. Please inform if website has been changed or there are other problems with it. Thanks!

    Reply
  21. Edward Millard

    I recently received a phone message from Comcast advising me to contact them on receiving free of charge an equipment upgrade. Is this the equipment the companies associate was referring to. If so, will you please send it to me. At you request I can supply you with my mailing address.

    Reply
  22. Holly

    Cant find the form to fill out for the new modem.I erceived a letter regarding a new faster modemm and to follow the instructions and you will send out a new modem and self installation kit

    Reply
  23. Leona

    I am trying to upgrade modem as requested from a letter we received from xfinity with www.comcast.com/deviceupgrade that does not get us the opportunity to do what was asked

    Reply
  24. Nina

    I would like to get the new Modem but I four telephone line with the modem I have now from Comcast I got a letter fro X finity

    Reply
  25. Caroline

    I have been trying for several days to request s self-installation kit for High-Speed Internet service and your website noted in your letter to me, July 11, does not allow this. I have an “old” Linksys and would like to replace…thanks, Ron B. Morris, Acct# 09556 146335-01-8

    Reply
  26. Eustacia

    I got a from Comcast about the new cable modem I need a modem with four Phone jack. I’ll trying to find now to go about Ordering the right one could you try and help me with it. Thank You

    Reply
  27. Octavia

    Received your letter stating I can chat online regarding any questions about upgrading cable modem. Letter says it is free and I can dispose off existing modem and there is no charge. My question is; Is There any additional Charge for Cable Service? Please clarify.

    Reply
  28. gertrudeturner

    I received a letter to upgrde my modem, no additional charge, please send my modem and I will install

    Reply
  29. Alexandra

    we received a box with new modem in the mail. Had not ordered it, the modem we received does not have phone attachments in the back like the old one. Do we use this in addition to existing modem or is it to replace the current modem? Will we still have phone service?

    Reply
  30. Dominique

    Tried to get on line to order new cable modem
    Got page that said follow instructions—–
    NO INSTRUCTIONS!!! HELP!!!

    Reply
  31. Milton Kinney

    After renewing my contract, as directed, I applied on line for internet modem upgrade 3 months ago. To date I have had no response. Any assistance would be appreciated
    Milton Kinney

    Reply
  32. Mr. Anthony sorrentino

    I received letter from Comcast ref new modem for xfinity. personel info on line is not going to be done for security reasons. account address is 11926 fountainside circle, Boynton beach, fla 33437. please check account on info given and send new modem w/complete instructions on hookup. I will send back original modem w/info and packageing instructions. thank you. mr. Anthony sorrentino.

    Reply
  33. Richard J Buckley

    Your telephone call to me said I should upgrade my modem and TV’s. But no instructions on hoe to accomplish this. Please advise.
    Richard J Buckley

    Reply
  34. Sharon Overton

    I got a telephone message from you today and said I need a new cable modem from you. There is no fee it says and I will be waiting for you to send it to me
    Sharon Overton
    180 Nancy Lane
    Greenwood,IN.46142

    Reply
  35. Bronwyn

    i have a letter giving me a free upgrade but no way to get to the site from this window my account number 8155 30 031 0019989 why is this so complicated.

    Reply
  36. Joe Burke

    How do I order upgrade on line I went to the upgrade site and it did not show a way to order. Joe Burke xfinity customer

    Reply
  37. Jane Gallegos

    I received message that I got a modem and might not be the right one. You said contact you and I will get one free of any charge. Please send it to me. thanks Jane Gallegos, 2283 South Rd., Pueblo, CO 81006, 719-543-0833

    Reply
  38. Holland

    I recently had to have my old modem replaced.It took the technician about 45 minutes as my
    laptop didn’t recognize the new modem. If I attempt to install an upgrade, I would have no idea how to do all that he did to get it working. If I have to have help, I will need to pay? If that is the case, I have no interest in taking the chance that I will lose service as I did when the old modem quit working.

    Reply
  39. Lenora M. Szachor

    I have tried several times to order my modem on line and cannot do so. I cannot even leave a comment because it shows as an error. I need a ne modem. Can you please send me one.
    thank you,
    Lenora M. Szachor

    Reply
  40. Edward List

    I have been trying to order the devise upgrade and your sites will not let me order it. My name is Edward List and my account is 2961925131. Could you please do this for me with this info so I do not have to make a phone call and be charged a fee? Thank you.

    Reply
  41. Ainsley

    Thank you for your recent letter offering the upgrade of our cable modem. However, there is no form to fill out for the request. The deviceupgrade site refers us to the same: deviceupgrade. Can you help us?

    Reply
  42. Keelan

    I requested the new Digital Internet and Voice modem some time ago. I have not received it. I don’t have the date I ordered it online but I’m worried it was sent and I did not receive it. How can I find out the status of my order?
    Thanks

    Reply
  43. Phyllis Holly

    On Monday, Sept. 15, 2013, Comcast installed a new High Speed Wireless Modem to replace the the one I had which was not Wireless. However, I was not aware of the different speeds that were available. I just discovered on your Comcast site that my speed is (Economy Plus)as stated on my statement of 8/24/13. Is it possible to upgrade the speed on the new Modem just installed or do we have to get another Modem to upgrade the speed.

    Thank You,
    Phyllis Holly
    Account No. 8777 70 206 3787209

    Reply
  44. Doug Wilkerson

    I placed an order for a new modem about 6 weeks ago. I was also informed that I needed to order a battery for backup. I ordered the battery and have had it about four weeks. I received a phone call today stating that I needed to order the new modem. I need to know if I need to order another modem or tell me where the original order it in your system. I hope to get a response from this posting.

    Reply
  45. kenneth and sherian miller

    Hi I was wondering where do I get the new device upgrade? My phone number is 719-465-1739. My address is 2177 Delta Dr., Apt. H Colorado Springs Co 80910

    Reply
  46. Jesse

    I ordered a modem from you about weeks ago. You also stated that I should order a battery for back up. I have had the battery for about 4-5 weeks and no modem. Can you advise when I might expect the modem?

    Reply
  47. Storm

    Please tell me the charge to send a new modem. Do I return the outdated one, or get rid of it myself? The letter said I do not need to return. This old site says I do. How much to send one out? You are not close to me in north Portland. I get told I will not be charged for something then I get charged. Losing faith.

    Reply
  48. jewel griffey

    Had voice mail that i needed to get upgraded modem for my xfinity high speed service and all, this was all I could find to reply,my account # 01110693815-02-8, thank you

    Reply
  49. oscar summerlin

    I received the letter a few days ago and would very much like to do so . My internet signal has been showing limited access tough I am only 3 feet from the modem. Please send to: OSCAR SUMMERLIN 1616 CROSSINGS PLACE GRIFFIN, GA 30223 **********************SNGLP 0045

    PHONE 402 214 7710

    Reply
  50. Mary Gann

    I am trying to order the modem up grade but I can not find the form or any instructions my account number is 8155 30 024 0065771 with THAT you should have my address. So please send new modem. I do not really care about speed I only go to my e-mail, facebook, and my Doctor this seems like a way to get people to call for one so you make money. I read all the above comments!

    Reply
  51. SHIRLEY ULMAN

    I GOT A CALL ABOUT AND UPGRADE MODEM ,I WILL HOOK IT UP MY SELF .PLEASE SEND IT TO MY ADDRESS OF 12039 HIDDEN LINKS DR. FORT MYERS FL.33913. MY ACCT.# IS 19204-642084-01-3.

    Reply
  52. Howard McMullen

    I have noticed many are requesting the new Modem,as am I,,but i have tried many different ways and have had no results,,the following is my info.

    13412 Austin Rd.
    Brooklyn ,MI. 49230
    acct.# 1721321375-1

    Hope this works,if not I will be doing some calling,,
    thanks,,,,,,,,,,,,,,,,,,,,

    Reply
  53. Blanche

    I received a letter said that I need to upgrade my modem, please send me one.
    My acc# 8773102000155988
    My address: 5 Arbor way, North Easton, MA 02356

    Reply
  54. Althea

    I received a phone call about receiving a digital internet and voice motum from X-finity,I am just replying to that phone message Ireceived,thank you & I hope your day today is blessed!!

    Reply
  55. lola vavrica

    i receved notice that I needed to upgrade my modem and this is the website that was given. I see no where to fill out the information.

    Is this like the ObamaCare sign up?

    My account # is 8495 74 121 0429670

    Please let me know how I am supposed to proceed.

    Reply
  56. RICHAED G HIRST

    I WAS NOTIFIED BY PHONE THAT I NEEDED A NEW MODEM AND VOIVE BOX . i WAS TOLD THAT IT WOULD BE SENT TO ME AT THE REGULAR CHARGES THAT I NOW PAY, WITH INSTRUCTIONS FOR INSTILATION. i HAD APPLIED FORE THIS UP DATE 4 OR 5 MONTHS AGO AND NEVER RECEIVED IT. i WOULD APPRECIATE THE HELP. THANKS R.G.H.

    Reply
  57. Deborah

    I received a letter regarding a free upgrade for my high speed Internet service. I have been currently paying for it and it requires a modem upgrade. I followed all the steps on the website and there is no response. It appears to be a Bogus offer while I still pay for it. Please send me this modem upgrade as advertised. Acct.8498

    31 001 0519937
    Sincerely,
    Phil Schneider

    Reply
  58. melissa moore

    I received a phone call saying I could get a free upgrade if so thank you ill wait an see if im really getting one

    Reply
  59. Harlow

    I see no way to request an upgrade. if it will give me back my sound then I am all for it. my sound left as soon as this internet was installed.comcast is o.k. other than I was robbed of my sound.

    Reply
  60. Brian Olsen

    Send me the replacement modem. My address is:
    337 Oak Grove Circle
    Wauconda, IL 60084

    If there’s a problem please call: (847) 865-5054

    Reply
  61. Dutch Robinson

    My name is Dutch Robinson, my comcast account number is 8220 18 890 6811054, please send new modem, I have tried calling the comcast about my cable problems, but it always has long wait time, with no call back. I hope this will make my service better.

    Reply
  62. Nico

    I received a letter about ordering a new modem on line. I went to the site you sent and I cannot find any from to fill out. I have checked every site that came up and there is no form. If I call to order it there will be a charge is that what you want me to do if that is the case I will keep my old modem and have a slow connection.

    Reply
  63. Wayne E. Schreiber

    Please send my new cable modem and instructions which was promised in a letter received this week. I understand that there is no additional charge for the new modem. Thank you,

    Reply
  64. Karl

    Yes………..we want the upgrade.
    Send it to us and we will install with your instructions.
    Thank you.
    Karl & Ludmila Biniarz
    10719 SW Canterbury Ln. # 103
    Tigard, OR 97224-3861

    Reply
  65. Cassidy

    I’ve gone on line to up grade my modem, but can’t find how to do it. I went too www.comcast.com.deviceupgrade. doesn’t give direcetion how to do it.

    Reply

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