Comcast.com/deviceupgrade: Upgrade your Comcast Device Online

In the past decade, the augment of Internet and personal computing has spiked with broadband Internet connections currently outnumbering dial-up connections. You will find out while making the upgrade to cable Internet service offered by Comcast that unlike dial-up, a unique piece of equipment known as a cable modem that is necessary to connect to the Internet. If you are accessing XFINITY Internet by using an old modem, then you can’t benefited of their new speed plans so think about upgrading your modem. Comcast XFINITY Internet Customers should visit the website www.Comcast.com/deviceupgrade to request their new cable modem online.

Upgrade your Comcast Device Onlinevia Comcast.com/deviceupgrade

Have you ever received any letter recently from Comcast that offer to replace your current modem? If yes, then complete and submit the form available at Comcast.com/deviceupgrade and Comcast will proceed your request for an alternate modem. It is very easy to upgrade your Comcast Device Online – simply visit the site and fill up the necessary details like your Comcast Account Number, other personal info and more. Your work ends here – you will get a new modem within 4 to 6 weeks from Comcast. Please note that you have to return your old modem within 30 days of installing your new modem, otherwise you will have to pay charge if you fail to return your existing modem.

Moreover, you will get a self-installation kit with your new cable modem in order that you can install it by yourself. But if you want that Comcast personnel will install your modem, then you have to pay an installation fee.

Good points:

  • Request new Comcast cable modem online at Comcast.com/deviceupgrade
  • Process is very easy and simple to follow
  • Receive a new modem within 4 to 6 weeks

Bad points:

  • Pay charge if you fail to return your present modem within specified limit

306 thoughts on “Comcast.com/deviceupgrade: Upgrade your Comcast Device Online

  1. kenneth noyes

    i got a call to get a upgrade mailed to me and i have to hook it up.i would like the upgrade mailed to me.kenneth noyes 40 follybrook terrace kingston nh 03848.any problems call 603-347-1523

    Reply
    1. Leon R Davis

      Please send me the modem discussed above. I am a shut in. Not sure I cn return the old modem

      Reply
    2. wayne jakob

      I received the call to go to the website to upgrade my modem and the website is confusing. please send one thanks

      Reply
  2. Maria Dolores Marcovich

    I’m very glad go shopping at JCP on Black Friday, good prices, and after enjoy with little buttons of big gifts, wonderfull, hank you

    Reply
  3. meredith.retha@yahoo.com

    Why did you make this so complicated and not make the prize comfirmation available at the store locations? Some of your customers still are not computer literate and have trouble finding the results of your codes located on the back of the buttons. They are very unhappy with your promotion. I know I have been assisting one of your customers with several of your pins, and he is wondering why he even shopped there.

    Reply
  4. Joan Hoare

    I got a letter to receive a free upgrade modem. Please send it to 80 Hackney Drive
    Westminster, Md. 21157. Will I get a confirmation that you received my request?
    Thank you, Joan Hoare

    Reply
  5. Peter Palmisano

    I got letter about upgrading my older modem for “free” with new. What’s up with web you directed me too? There is no form to fill on that link..I think you want people to call so you can charge. This isn’t right…Please provide form so I can fill out and get my new updated modem….This is really bull….

    Reply
  6. Toni Thornton

    This is really hard to figure out on how to get this modem – if this is how we are suppose to order then please put me in for one – free and sent a confirmation to the e-mail above.

    Reply
  7. Bob Ricciardi

    Why in the world would Comcast put in an old modem a month ago then send me a letter asking if I would like an up grade to get the faster service I am already paying for! Now trying to find out where to get to the correct site to request the modem is another maze. Typical Comcast! Ask for help, there is a charge, just how much is enough for you guys? All this for lousy television programing with 40 % commercials ! No wonder many are going to streaming and canceling cable! Wake up comcast …

    Reply
  8. Mr. Emil R. Steffen

    What a pain in the put this is . Just send the darn thing out no one wont’s to keep the old piese of junk any way . so whats the Big Deal ? Can’t find the spot to fill in to get new one yet .

    Reply
  9. Kim Bowes

    need my new modem sent to me and not sure if this is correct way to get it, please let me know so I can get it the right way. If it is, please send me confirmation of it being sent to me, thanks.

    Reply
  10. John C. Flournoy

    Received your xfinity letter (undated) on 6 May 2013. Subject: Important Service Announcement Regarding Your Cable Modem.
    Went to the www.comcast.com/deviceupgrade web site you referenced in the letter and could not open the form or enter my account number. Catch 22 situation. Please send additional information for me to upgrade my modem.
    My Account information is: John Flournoy
    6817 Medinah Lane NE
    Albuquerque, NM 87111-6419
    Account # 8497 95 005 0707206

    Reply
  11. Fred Schmidt

    I received a phone call telling me I should contact you to get a free digital Internet and voice modem. Please send it to me asap. F Schmidt, 21 Southwind, Burlington, VT 05401

    Reply
  12. steven ramirez

    this is no help I guess I have to pay as you guys are for everything all you are is a money co. I hate you guys

    Reply
  13. jenna stack

    I am responding to a phone call about an upgraded digital and voice modem , please send it. jenna stack 18 Huntley road north Attleboro mass 02760

    Reply
  14. Gaetano Giordano

    You refer me to this wiki website to apply for the new modem. How in the world do you get the form to fill out???????

    Reply
    1. Jeanette Long

      Jeanette Long– Please send me an upgraded modem with the installation kit which we will install. My account with Comcast is #8155 60 039 1610311. My address is 3825 Olivebranch Lane Carmichael, Ca. 95608 . Phone # (916) 483 3588.

      Reply
  15. Marilyn Dusmal

    Please send me upgraded modem per your letter and I will install.
    I understand there is no charge. Please confirm my request.
    Account #8993 21 295 0018450

    Reply
  16. Marilyn Dusmal

    Please send free modem with self-installation instructions per your
    letter. Send to Finley-Elrama Road address per your records.
    Thank you.

    Reply
  17. Ann Sim

    I am responding to a letter informing me to upgrade my modem at no extra charge. Please send it to my address: 16 Stonebridge Ct. Mobile AL. 36608. Please do not put this address on your website. Thank you.

    Reply
  18. Justin Johnson

    Proof once again Comcast totally sucks! I received the same letter regarding a newer and faster modem. I went to the website and they ask me to put my private info into a email and wait….i don’t think so.

    Reply
  19. Odell Daugherty

    I’ve been waiting on e-mails, on face book . I leave and return sometimes it’s still not connected. So some speed would be great

    Reply
  20. Cheryl

    I have tried several times to go on the suggested website, but have had no luck getting any instructions or forms. Please inform if website has been changed or there are other problems with it. Thanks!

    Reply
  21. Edward Millard

    I recently received a phone message from Comcast advising me to contact them on receiving free of charge an equipment upgrade. Is this the equipment the companies associate was referring to. If so, will you please send it to me. At you request I can supply you with my mailing address.

    Reply
  22. Holly

    Cant find the form to fill out for the new modem.I erceived a letter regarding a new faster modemm and to follow the instructions and you will send out a new modem and self installation kit

    Reply
  23. Leona

    I am trying to upgrade modem as requested from a letter we received from xfinity with www.comcast.com/deviceupgrade that does not get us the opportunity to do what was asked

    Reply
  24. Nina

    I would like to get the new Modem but I four telephone line with the modem I have now from Comcast I got a letter fro X finity

    Reply
  25. Caroline

    I have been trying for several days to request s self-installation kit for High-Speed Internet service and your website noted in your letter to me, July 11, does not allow this. I have an “old” Linksys and would like to replace…thanks, Ron B. Morris, Acct# 09556 146335-01-8

    Reply
  26. Eustacia

    I got a from Comcast about the new cable modem I need a modem with four Phone jack. I’ll trying to find now to go about Ordering the right one could you try and help me with it. Thank You

    Reply
  27. Octavia

    Received your letter stating I can chat online regarding any questions about upgrading cable modem. Letter says it is free and I can dispose off existing modem and there is no charge. My question is; Is There any additional Charge for Cable Service? Please clarify.

    Reply
  28. gertrudeturner

    I received a letter to upgrde my modem, no additional charge, please send my modem and I will install

    Reply
  29. Alexandra

    we received a box with new modem in the mail. Had not ordered it, the modem we received does not have phone attachments in the back like the old one. Do we use this in addition to existing modem or is it to replace the current modem? Will we still have phone service?

    Reply
  30. Dominique

    Tried to get on line to order new cable modem
    Got page that said follow instructions—–
    NO INSTRUCTIONS!!! HELP!!!

    Reply
  31. Milton Kinney

    After renewing my contract, as directed, I applied on line for internet modem upgrade 3 months ago. To date I have had no response. Any assistance would be appreciated
    Milton Kinney

    Reply
  32. Mr. Anthony sorrentino

    I received letter from Comcast ref new modem for xfinity. personel info on line is not going to be done for security reasons. account address is 11926 fountainside circle, Boynton beach, fla 33437. please check account on info given and send new modem w/complete instructions on hookup. I will send back original modem w/info and packageing instructions. thank you. mr. Anthony sorrentino.

    Reply
  33. Richard J Buckley

    Your telephone call to me said I should upgrade my modem and TV’s. But no instructions on hoe to accomplish this. Please advise.
    Richard J Buckley

    Reply
  34. Sharon Overton

    I got a telephone message from you today and said I need a new cable modem from you. There is no fee it says and I will be waiting for you to send it to me
    Sharon Overton
    180 Nancy Lane
    Greenwood,IN.46142

    Reply
  35. Bronwyn

    i have a letter giving me a free upgrade but no way to get to the site from this window my account number 8155 30 031 0019989 why is this so complicated.

    Reply
  36. Joe Burke

    How do I order upgrade on line I went to the upgrade site and it did not show a way to order. Joe Burke xfinity customer

    Reply
  37. Jane Gallegos

    I received message that I got a modem and might not be the right one. You said contact you and I will get one free of any charge. Please send it to me. thanks Jane Gallegos, 2283 South Rd., Pueblo, CO 81006, 719-543-0833

    Reply
  38. Holland

    I recently had to have my old modem replaced.It took the technician about 45 minutes as my
    laptop didn’t recognize the new modem. If I attempt to install an upgrade, I would have no idea how to do all that he did to get it working. If I have to have help, I will need to pay? If that is the case, I have no interest in taking the chance that I will lose service as I did when the old modem quit working.

    Reply
  39. Lenora M. Szachor

    I have tried several times to order my modem on line and cannot do so. I cannot even leave a comment because it shows as an error. I need a ne modem. Can you please send me one.
    thank you,
    Lenora M. Szachor

    Reply
  40. Edward List

    I have been trying to order the devise upgrade and your sites will not let me order it. My name is Edward List and my account is 2961925131. Could you please do this for me with this info so I do not have to make a phone call and be charged a fee? Thank you.

    Reply
  41. Ainsley

    Thank you for your recent letter offering the upgrade of our cable modem. However, there is no form to fill out for the request. The deviceupgrade site refers us to the same: deviceupgrade. Can you help us?

    Reply
  42. Keelan

    I requested the new Digital Internet and Voice modem some time ago. I have not received it. I don’t have the date I ordered it online but I’m worried it was sent and I did not receive it. How can I find out the status of my order?
    Thanks

    Reply
  43. Phyllis Holly

    On Monday, Sept. 15, 2013, Comcast installed a new High Speed Wireless Modem to replace the the one I had which was not Wireless. However, I was not aware of the different speeds that were available. I just discovered on your Comcast site that my speed is (Economy Plus)as stated on my statement of 8/24/13. Is it possible to upgrade the speed on the new Modem just installed or do we have to get another Modem to upgrade the speed.

    Thank You,
    Phyllis Holly
    Account No. 8777 70 206 3787209

    Reply
  44. Doug Wilkerson

    I placed an order for a new modem about 6 weeks ago. I was also informed that I needed to order a battery for backup. I ordered the battery and have had it about four weeks. I received a phone call today stating that I needed to order the new modem. I need to know if I need to order another modem or tell me where the original order it in your system. I hope to get a response from this posting.

    Reply
  45. kenneth and sherian miller

    Hi I was wondering where do I get the new device upgrade? My phone number is 719-465-1739. My address is 2177 Delta Dr., Apt. H Colorado Springs Co 80910

    Reply
  46. Jesse

    I ordered a modem from you about weeks ago. You also stated that I should order a battery for back up. I have had the battery for about 4-5 weeks and no modem. Can you advise when I might expect the modem?

    Reply
  47. Storm

    Please tell me the charge to send a new modem. Do I return the outdated one, or get rid of it myself? The letter said I do not need to return. This old site says I do. How much to send one out? You are not close to me in north Portland. I get told I will not be charged for something then I get charged. Losing faith.

    Reply
  48. jewel griffey

    Had voice mail that i needed to get upgraded modem for my xfinity high speed service and all, this was all I could find to reply,my account # 01110693815-02-8, thank you

    Reply
  49. oscar summerlin

    I received the letter a few days ago and would very much like to do so . My internet signal has been showing limited access tough I am only 3 feet from the modem. Please send to: OSCAR SUMMERLIN 1616 CROSSINGS PLACE GRIFFIN, GA 30223 **********************SNGLP 0045

    PHONE 402 214 7710

    Reply
  50. Mary Gann

    I am trying to order the modem up grade but I can not find the form or any instructions my account number is 8155 30 024 0065771 with THAT you should have my address. So please send new modem. I do not really care about speed I only go to my e-mail, facebook, and my Doctor this seems like a way to get people to call for one so you make money. I read all the above comments!

    Reply
  51. SHIRLEY ULMAN

    I GOT A CALL ABOUT AND UPGRADE MODEM ,I WILL HOOK IT UP MY SELF .PLEASE SEND IT TO MY ADDRESS OF 12039 HIDDEN LINKS DR. FORT MYERS FL.33913. MY ACCT.# IS 19204-642084-01-3.

    Reply
  52. Howard McMullen

    I have noticed many are requesting the new Modem,as am I,,but i have tried many different ways and have had no results,,the following is my info.

    13412 Austin Rd.
    Brooklyn ,MI. 49230
    acct.# 1721321375-1

    Hope this works,if not I will be doing some calling,,
    thanks,,,,,,,,,,,,,,,,,,,,

    Reply
  53. Blanche

    I received a letter said that I need to upgrade my modem, please send me one.
    My acc# 8773102000155988
    My address: 5 Arbor way, North Easton, MA 02356

    Reply
  54. Althea

    I received a phone call about receiving a digital internet and voice motum from X-finity,I am just replying to that phone message Ireceived,thank you & I hope your day today is blessed!!

    Reply
  55. lola vavrica

    i receved notice that I needed to upgrade my modem and this is the website that was given. I see no where to fill out the information.

    Is this like the ObamaCare sign up?

    My account # is 8495 74 121 0429670

    Please let me know how I am supposed to proceed.

    Reply
  56. RICHAED G HIRST

    I WAS NOTIFIED BY PHONE THAT I NEEDED A NEW MODEM AND VOIVE BOX . i WAS TOLD THAT IT WOULD BE SENT TO ME AT THE REGULAR CHARGES THAT I NOW PAY, WITH INSTRUCTIONS FOR INSTILATION. i HAD APPLIED FORE THIS UP DATE 4 OR 5 MONTHS AGO AND NEVER RECEIVED IT. i WOULD APPRECIATE THE HELP. THANKS R.G.H.

    Reply
  57. Deborah

    I received a letter regarding a free upgrade for my high speed Internet service. I have been currently paying for it and it requires a modem upgrade. I followed all the steps on the website and there is no response. It appears to be a Bogus offer while I still pay for it. Please send me this modem upgrade as advertised. Acct.8498

    31 001 0519937
    Sincerely,
    Phil Schneider

    Reply
  58. melissa moore

    I received a phone call saying I could get a free upgrade if so thank you ill wait an see if im really getting one

    Reply
  59. Harlow

    I see no way to request an upgrade. if it will give me back my sound then I am all for it. my sound left as soon as this internet was installed.comcast is o.k. other than I was robbed of my sound.

    Reply
  60. Brian Olsen

    Send me the replacement modem. My address is:
    337 Oak Grove Circle
    Wauconda, IL 60084

    If there’s a problem please call: (847) 865-5054

    Reply
  61. Dutch Robinson

    My name is Dutch Robinson, my comcast account number is 8220 18 890 6811054, please send new modem, I have tried calling the comcast about my cable problems, but it always has long wait time, with no call back. I hope this will make my service better.

    Reply
  62. Nico

    I received a letter about ordering a new modem on line. I went to the site you sent and I cannot find any from to fill out. I have checked every site that came up and there is no form. If I call to order it there will be a charge is that what you want me to do if that is the case I will keep my old modem and have a slow connection.

    Reply
  63. Wayne E. Schreiber

    Please send my new cable modem and instructions which was promised in a letter received this week. I understand that there is no additional charge for the new modem. Thank you,

    Reply
  64. Karl

    Yes………..we want the upgrade.
    Send it to us and we will install with your instructions.
    Thank you.
    Karl & Ludmila Biniarz
    10719 SW Canterbury Ln. # 103
    Tigard, OR 97224-3861

    Reply
  65. Cassidy

    I’ve gone on line to up grade my modem, but can’t find how to do it. I went too www.comcast.com.deviceupgrade. doesn’t give direcetion how to do it.

    Reply
  66. Verna Gross

    Yes I want my upgrade modem please send it to me we will install it n get the other one back to you Thank You

    Reply
  67. delbert

    after 3 hrs all I hv found is this coment section . They charge us so much & charge 4 comreales our should b free & grateful that we even use their network. more comercales & less programing is all I see

    Reply
  68. Peter Thompson

    Please send my new cable modem and instructions which was left on my answer machine this week. I understand that there is no additional charge for the new modem. Thank you

    Reply
  69. Adrian

    I received a voice mail call that one of my devices needed to be upgraded and I could do it on line. I think it meant ordering a new device. I came to this web page per instructions but I am not am seeing how to proceed. Please help.

    Reply
  70. Holland

    I’m having a bit of difficulty determining how to go about this upgrade. I received a message yesterday, via a phone message, saying that the device is free and I was to contact Comcast via the internet. I did so, but it’s not clear what I should be doing. Can you please help me? Thanks, Sandra Large

    Reply
  71. Kensley

    Tried to request device upgrade through “comcast.com/ device upgrade’”but only found a divertissements for Verison. Useless website!!!

    Reply
  72. Gordon Stoodley

    I need to upgrade my Xfinity modem. Please send me the installation kit with the new modem. Thank You Gordon Stoodley

    Reply
  73. joseph Gurecki

    will you sent me the new update for ifinity service as I have received a letter on this

    Thanks
    Joe Gurecki

    Reply
  74. isatu barrie

    I’v got a call about a free upgrade modem, please send it and the installation kit to 1400 Ridge Ave, Apt A210, Reading PA 19607. I will be glad to receive a confirmation that you get my request.

    Reply
  75. John Troncalli

    I received a letter to replace my modem @ no charge. Please send it to me @ John Troncalli 3275 Lenox Rd N>E> apt 309 Atlanta,Ga 30324-2571

    Reply
  76. Hazel

    What is the cost of having Comcast install same and will there be an increase in monthly charge?
    Thank You

    Reply
  77. Jacqueline

    I’m not sure what site to get on to up grade the modem for our system. What do I do to get the new one sent to our home?

    Reply
  78. Patrick Marella

    will you sent me the new update for ifinity service as I have received a letter on this

    Thanks
    Pat

    Reply
  79. norman stilson

    ihave received your letter and would like to recieve the new modem kit for self installation and upgrade

    Reply
  80. Peter Abramov

    Please send the newly available
    higher speed modem and appropriate self-installation kit for same. Thank you.
    Peter -

    Reply
  81. Billy Bivens

    I would like to upgrade my moden but not sure how to do get the replacement, please help me.
    Thank you.

    Reply
    1. Hessie Gamble

      I receive a letter to up grade my internet and voice modem. the letter stated that Comcast would replace my modem for no additional charges. please help me with this order. Thank you!
      Hessie Gamble

      Reply
  82. STEVEN THOMAS BOURN

    I received a message on my telephone to contact Comcast to upgrade my Comcast cable box and modem, with a installation kit. I am asking that you now send this kit to my home address that you should have on file at your office. Thank You for your assistance.

    Reply
  83. Albert

    I RECEIVED MY NEW MODEM. I CALLED TO ASK ABOUT TIME LINE TO RETURN IT SINCE I HAVE TO WAIT FOR MY SON TO GET HERE AND SET IT UP. I WAS TOLD I WOULD BE SENT A RETURN LABEL TO AID THE RETURN PROCESS, BUT I HAVE NOT RECEIVED ONE. CAN YOU SEND ME ONE?

    Reply
  84. Morris Faulk

    Would like to recieve my new modem as per phone call. Semd to 5824 Garden Dr. Indianapolis In. 46217

    Reply
  85. Francis

    I received a form informing me of the free modem upgrade . The letter said that there was a form to fill out . searched the site,and I do not see a form. If you can Email or regular mail me one I would be happy to complete it and mail it back.
    Francis W.(Bill) Kunic
    Pretty sure the answer to the tough arithmetic problem is nine.

    Reply
  86. Myriam Hoyos

    I recieved a letter that I need to up grade my modem. I hope I am doing the right thing, I see no form to fill out.

    Reply
  87. Marion S. Lopacki

    Pleased send me the self installation kit for the device upgrade free of charge as per your letter received received 6/16/2014.

    Reply
  88. william/joanne hartman 7814 lawler ave burbank,il 60459

    yes please send me the installation kit with my new modem and I will send you the old one back thank you.

    Reply
  89. Tom & Sue McHenry

    Yes, please send us the upgrade modem and we’ll install it. We’ll also return the other one .

    Thank you!

    Reply
  90. Robert Gavin

    I just got the new modem and I did not get a return label for UPS. I want to keep my old modem and send back the new one.
    Thanks

    Reply
  91. Cassidy

    Comcast sent me a letter referring me to this website.Xfinity has given me the wrong modem and will update it for me at no extra charges.

    Reply
  92. Silvania Silva

    I got a call to get upgrade my modem.Can you please mailed to me.My name is Silvania Silva
    56 Gaston st Med ford mas 02155

    Reply
  93. gavin alt

    I got a call to upgrade please send updated equipment to:
    Gavin Alt
    29 N. Grove Ave.
    Freeport,Il. 61032
    Thank you.

    Reply
  94. Martha L. Barney

    Please send upgraded modem and instructions.
    I am confused about “recycling” vs returning old modem. This website states there will be a charge if old modem not returned. However, the letter I was sent states, “There is no unreturned equipment charge for you older modem.” Which is it??

    Reply
  95. Maida Zuckerman

    I need someone to install my upgrade and I would like to find out how to contact you in this regard. My husband and I are not capable at our age to do this.

    Reply
  96. Carolyn Potter

    I dont see anywhere to fill out paperwork for the new modem. Please send the new one with the self installation kit, and I will return the old one. You sent the paper work to me.

    Reply
  97. Thomas G. Savley

    Please send new modem with self installation kit, and I will return the old one.
    Thank you ,Thomas Savley

    Reply
  98. STEVEN THOMAS BOURN

    Please send me the new modem and installation kit to my home as soon as possible.
    The address is:
    9039 Rabbit Road North
    Greencastle, Pa. 17225
    Thank You. This is the second time that I have submitted my request.

    Reply
  99. James P. Bruen

    I don’t see any instructions for the upgrade. Please send me the new one with instruction how to install and I will return the old one. Thank you James P. Bruen

    Reply
  100. Karen Watson

    Yes, I would like to receive my new modem. I will definitely return the old one to Comcast then.
    thanks
    Karen

    Reply
  101. Eden

    Comcast notified me that I am eligible for a free modem upgrade that i can install myself.I would like to take advantage of this opportunity.

    Reply
  102. Jean

    I received a letter last week concerning a free modem upgrade. I went to the website included in the letter and there were NO PROCEDURES for obtaining the upgrade s it stated there would be.
    What is my next step fore the update?

    Reply
  103. Hayden

    Requesting DORY Modem for upgrade per letter..
    account # 8771 40 224 0023513
    ship to ..Jerrold Johnson
    1606 Maple st.
    Niles, Mi. 49120

    Reply
  104. Lloyd

    got a phone call message to go on Comcast web site to replace our modem at 15 Keel Way Mash pee Ma. tel # 508 477 6287 your web site is very, very, confusing I believe there are two modems in my house, one at the point of entry where cables enter our home and another in our office where the computers are
    please have someone call me , or send new modems with instructions to install my cell number is 617 529 9263 Lloyd Gainsboross 1007

    Reply
  105. Jaden

    You called me and left a message about upgrading our modem and to do it online. I have tried everything and can not find it nor can I get it to upgrade.

    Reply
  106. Kai

    I GOT A MESSAGE OVER THE PHONE TO GO TO WWW.COMCAST.COM/DEVICE UPGRADE BUT WHEN I GET TO THE SITE IT DOESN’T TELL YOU WHAT TO DO CAN YOU TRY TO BE A LITTLE MORE CLEAR.

    Reply
  107. Lane

    I received a call regarding a possible device upgrade. I am interested but do not know how to proceed to get the upgrade. Please advise.

    Reply
  108. Tamara Fulkerson

    I received a phone call and a letter to go to this website to order the new modem and there is not anywhere on this site to do so!!!!! How do I order the modem? Please advise

    Reply
  109. Yvonne

    I received a letter stating that my old XFINITY service may not be able to receive the full range of speeds available with XFINITY Internet, I do not noticed any problems at this time.

    Reply
  110. McFarland Mayse

    PLEASE SEND THE UPGRADED MODEM TO (4778 NEELY ROAD MEMPHIS, TN. 38109) PER YOUR LETTER I WILL NOT BE CHARGED FOR DISPOSAL OF THE OLD ONE-IF YOU HAVE ANY QUESTIONS OR CONCERNS DON’T HESITATE TO CONTACT ME

    Reply
  111. Howard J Reynolds

    Please send new modem as described in Xfinity letter. Also send complete
    installation instructions to: 1610 Thornhill Drive, Springfield, IL 62711.

    Reply
  112. Howard J Reynolds

    Send modem to 1610 Thornhill Drive, Springfield, IL 62711, also complete
    installation instructions

    Reply
  113. Elizabeth A. McDonald

    Received letter re:modem upgrade. Please send to 6442 Otis Rd. North Port, FL 3287. An acknowledgment of this correspondence would be appreciated. Thanks, E. A. McDonald

    Reply
  114. Daniel C. Nusbaum

    Please replace my modem at 103 Boyce Drive, Brooklyn, MI 49230. I understand there is no charge. I this is the correct form to request since the website is a long, long list of other people’s requests. If you have a problem, you have my email address and my phone is 517-938-8558.

    Reply
  115. Lloyd Buss

    I tried to order the upgrade modem on www.comcast.com/deviceupgrade and was shuffled every time to some advertising by Amazon or Dell….I tried to do this to avoid paying a processing fee when ordering by telephone. What now?

    Reply
  116. Marcee Raney

    Please send me my free modem. The name on the bill is Dalton Leech and will be sent to his address. 19705 Pine Rd Sonora,California 95370
    Thank you Marcee Raney

    Reply
  117. Ronald Seavers

    I received a letter about getting a New Modem. I am not sure what I am to do to get it. Please help.

    Thank you,
    Ronald Seavers

    Reply
  118. DEWEY M JACKSON

    Please send Digital modem kit to 811 Knecia Lane maryville Tenn 37801. My Account number is 04418 602976 -01-4.

    Reply
  119. Kevin Batta

    I received a letter a few days ago about getting an upgrade on my modem (Acct#09566 216932-0106. please send me my upgrade modem and I will install it myself.

    Reply
  120. Christina Mcgrath

    i just received a call from comcast and also received a letter about updating my cable modem, they tell me to come to this site and there are no direction of what to do, so please explain a little more clear on what to do my acct number is 0171017696702 Vero beach florida 772 567 6673

    Reply
  121. Bernice Hardwick

    Please send the new updated moderm. I will return the old one to one of te comcast store.
    Thank you.

    Reply
  122. Robert McMahon

    Please send my new modem to 2424 Moore Ave Pt. Pleasant, NJ 08742. My account number is-09568 541290-01-0.
    Thank you,
    Robert McMahon

    Reply
  123. RAYBRN WILSON

    I RECEIVED A PHONE CALL TO UPGRADE MY ON MY MODEM–SEND MODEM AND I WILL INSTALL IT MYSELF.

    Reply
  124. Ace

    I went to the website and was unable to order the new device.The new cable modem for no additional cost to me.I will return the old modem when I receive the new modem. Thank you in advance.

    Reply
  125. Bevan

    I am an Xfinity user, but cannot find the page to request new modem. The web site given does not work. I would like a new modem if possible.

    Reply
  126. Charlie

    I received the letter about the necessity to upgrade the modem and somehow unable. I would need someone to,install it.

    Reply
  127. Darby

    Received a message for free modem upgrade. Would like one sent out. Thank you. The cable is in Roy Smith’s name at 6808 Deerwood DriveHarrison, Tn. 37341

    Reply
  128. Holland

    I was asked to upgrade my modem (at no cost) and to go to Comcast/upgrade …I tried to do that and was told that it needed doing however it then went to a forum and nothing else what do I do now?

    Reply
  129. jeffery lada

    please send new modem, at no cost to me 23005 euclid st.clair shores mi. 48082 thanks. p.s. do not get this site instructions ????

    Reply
  130. George Kalleses Jr

    Please send me the new modem. Please email me to let me know if you are in the process of sending this out. Thanks

    Reply
  131. Van Shackelford

    Hello,
    We were wondering if we have to replace the old modem with a new one? We currently have no issues with what we have, so is the upgrade necessary?
    If it is necessary please send New Modem to us.
    Our account is listed under the name of Amy Doran. Her name needs to be changed to her Now married name, Amy Shackelford. Our address is 13609 Cedar Circle E. Bonney Lake, Wa. 98391.
    I know you’re going to tell me that we need to go to a Comcast Office to change her name, when all you have to do is make the change on the computer yourselves, but takes an act of congress to get it done. Just change the names to Van and Amy Shackelford. It will make this easier for both parties. Doran is her
    ex-husbands name, and needs to be changed!!
    Thank you.
    Van Shackelford

    Reply
  132. DanielleZak

    I recieved a letter for an upgrade please send me one at no cost to me. Thank you in advance God Bless Danielle Zak.

    Reply
  133. Michael Cohn

    I received your notice on the upgrade of a new modem. I would like very much to have one sent to me
    Michael cohn 454 barnegat lane Redwood City, Ca 94065

    Reply
  134. Brneda Griffin

    I received a letter informing me that my Digial Internet and Voice modem is an older device and need to be upgraded. Please mail my new modem at your earlies convenice.

    Thanks
    Brenda Grififn

    Reply
  135. Anasue Haines

    I received the letter regarding my cable modem….no form available to fill out. I would like you to send me the replacement which according to your letter is “free of charge”. You can send the modem to: 2017 Cory Drive, Springfield, IL 62702
    I will insstall and return the old modem to Concast..

    Reply
  136. charlene Bourque

    Yes I got your letter and please send me a new modem. 629 Nashua Rd Dracut, Mass 01826 Thanks

    Reply
  137. charlene Bourque Or former Rita Beaulieu

    Please send me a modem I received your letter. 629 Nashua Rd, Dracut, Mass 01826

    Reply
  138. Donald L Tresness

    I receved your letter for device upgrade but am unable to find a form to fill out in order to recive it.

    Reply
  139. STANLEY CHUONG

    I received a notice the upgraded of a new modem (Digital Internet and Voice modem).
    Please, send me a new modem with complete installation to 1070 Durness Pl, San Jose, CA 95122. Email me when you send it. No cost. Thank you

    Reply
  140. Randy Lunt

    Pls send me my upgrade modem, I will send back the old unit.

    Pls send upgrade modem I will return old unit

    Reply
  141. Janet Nikodem

    I have received more that one call regarding the modem upgrade. I have gone to Comcast.com\deviceupgrade and cannot find the form to fill out to get the new modem.
    So please send the upgrade or send the form to fill out.

    Thank you, Janet Nikodem

    Reply
  142. raquel pena

    please send me wireless gateway modem kit free of charge.
    3318 Roosevelt ave. Richmond CA 94805
    thank you

    Reply
  143. Marion S Lopacki

    I cannot access the form to fill out. I have tried repeatedly and I would appreciate
    your sending the installation kit.
    Marion S. lopacki

    Reply
  144. VLOIS JACKSON

    Yes, I would like to upgrade my modem, to the Wireless Gateway free of charge. Send to 649 So 17th Street. Richmond, California 94804. I’m not good with kit instructions, but I will try. I would like the option of calling to have a technician come out, if I fail at the try. I will drop off my old modem at my local xfinity Office.

    Reply
  145. Karen Kesler

    Please send me the self installation kit with new modem to: Karen Kesler 215 Western Ave Logansport IN 46947

    Reply
  146. William Stewart

    Please send me the new modem I’m hoping this is how I go about it
    1529 School Road Hatfield Pa. 19440

    Reply
  147. Janice Hantelman

    I am trying to find the form I am asked to complete to receive a new modem. It seems I am not the only one with this request. I would call but do not want to incur a fee.
    Thank you.
    My address is 2518 Covington Pointe Trail, Fort Wayne, 46804

    Reply
  148. Jean

    I would like to request a new upgraded modem for my internet and computer service. Can I take my old unit to my local service provider and exchange it or do I have to do it all by mail?

    Reply
  149. KATHY

    so why can,t i even put in code so i can submit. Will be in touch with Michele Mortenson of Channel 8 news now las vegas tomorrow if i don,t get a reply.. it say “open at once-time sensitive” so whats your story. Am i another unsuspecting fish on the line. Respond immediately, THIS IS TIME SENSITIVE AS WELL.

    KATHY

    Reply
  150. Albert

    We received a letter from you that modem may be bad so you show contact us ore send the new one at 2146 iowa ag in connersville ind.

    Reply
  151. JAMES RUMLEY

    YOU HAVE SENT US A LETTER STATING WE NEED A NEW FREE MODEM, SO SEND IT WITH DIRECTIONS PROMPTLY; ALSO NEED CONFIRMATION REQUEST IS RECEIVED. THANKS. we know nothing of tags as below.

    Reply
  152. Lorna Henderson

    July 22,2014
    I received your letter regarding the new modem upgrade. Please send me the new modem.
    Thank you,
    Lorna Henderson

    Reply
  153. Johnson

    I received a phone message from Comcast to upgrade our modem. Please send us a new one and instructions to install it.
    My account number: 0045587

    Reply
  154. Dave Anderson

    I received a telephone call informing me of the new modem required for the faster internet speed. What do I do?

    Dave Anderson

    Reply
  155. Elaine Seidenberg

    As per your instructions please send a self-installation kit with new wireless modem to 209 Del Pond Drive Canton MA 02021. I would appreciate a confirmation of this request.
    Thank you
    Elaine Seidenberg

    Reply
  156. Loris Ebrahim

    As mentioned by hundreds of customers above, I received that letter and I really don’t know what is required of me, if you have one for me just send it;
    Thank you
    Loris Ebrahim
    3080 Crumpton Lane #16
    Marina Ca. 93933

    Reply
  157. Kenneth Dauphinee

    Please send me the kit to install the new modem asap. my internet is now very, very slow.. why is that? Is it because we need this new modem?
    Please advise. thanks

    Reply
  158. PETER MAZAN

    Well I just got your letter for an upgraded new internet modem. Althought there is nothing wrong with my new one but sence you said it is a free upgrade I guess you can send me a new modem.

    Reply
  159. Michael T. Buckenham

    I received a letter about upgrading my modem, could you please send new modem and installation kit with instructions plus return label too send back old modem. Thank you.

    Michael T. Buckenham
    3418 Harpers Ferry Dr.
    Stockton Calif. 95219

    Reply
  160. Freddie

    You called me and told me to go to your website for free up grade. Well I went to your web site but it does not tell me how to up grade. Do you know how to up grade my modem, or is it a secret???

    Reply
  161. Amanda

    Help! Cannot follow nor find “instructions” for self-installation kit!!!
    Can you telephone to prompt? 281-693-7610.

    Reply
  162. Emmie

    I received a phone call regarding upgrading our Comcast but we needed to order a new modem at no cost to us. If I went to the Plymouth office could they help me there?

    Reply
  163. James Hunt

    Please send me the new modem you refer to in the letter you sent. Hope this gets to you because you give no reasonable way to you thru internet – no phone number ?

    Reply
  164. Patricia Shea

    I tried to online, can’t do it. no form came up my names is patricia shea, 1000 southern artery quincy,mass 02169 please send me the new one you sent me a letter to request a new one.
    Thank you

    Reply
  165. Klara P. Vajda

    I got the letter about the XFINITY service regarding receiving a new modem with a Wireless Gateway free of charge. Please mail to me the free of charge updated device.

    Thank you in advance.

    I have a question: do I need to return the old device and of I do not return it will I be charged?

    yours

    Klara P. Vajda

    Reply

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