No more visits…No more spending of time or money….to do complaint against a listed company/ intermediary registered with SEBI for issuing and transferring of securities and non-payment of dividend with listed companies. Generally, people approach the concerned company/mediator against whom they have a complaint, but sometimes they become disappoint from the company after spending too much time at mediator office or concerned company. Hey, friends it’s a digital era, wherein everything becomes possible with one click like banking, shopping, making a payment, applying new job, etc. and now stock market investors complaint against listed company/intermediary registered with& SEBI through online route easily. Using a SCORES system, you can lodge your complaint online with SEBI as well view its status online. You don’t need to standing in long queue in front of company’s complaint office to register your complaint because everything you can make through Scores.gov.in.
SEBI, which stands for Securities and Exchange Board of India, has been working since 12th April 1992 that covers all complaints regarding issues under section 55A of Companies Act. At present SEBI has launched SCORES for lodging and tracking complaints. At SCORES webpage, you can complaints against listed companies and mediators associated or registered with SEBI like portfolio managers, depositories and its participants, , custodians, stock exchanges, R&T agents, debenture trustees, credit rating agencies, asset management companies, collective investment schemes, bankers to an issue, and brokers. The online service also allows listed companies and mediators to get the complaints from investors against them, rectify such complaints and report redressal.
Generally complaints are related to the issue and the transfer of securities and non-payment of dividend by listed companies. SEBI also takes up complaints against the various mediators registered with it and regarding issues. Several of the complaints rectified are on non-receipt of dividends, refund order, corporate governance, and derivatives trading, and so on. Investors, who does not have access to SCORES or not familiar with SCORES can lodge complaints in physical form. Though, such complaints would be scanned and uploaded in SCORES for processing. Through this system, you can also do complaint regarding price or market exploitation or violation of insider trading regulation.
How to file compliant against SEBI registered intermediates and companies?
Registration must be required to complaint against registered intermediates of SEBI and listed company.
- For registering a complaint, visit http://scores.gov.in and hit the ‘complaint registration’ option which is placed under “investor corner”. During the registration, you have to fill all required detail like name, complaints lodged by, address, email-address, etc. Besides this, you have to choose the complaint category, entity name, nature of complaint related to; as well describe complaint details in brief (up to 1000 characters).
- With the registration, you can also attach PDF document (maximum file size is 1 MB) along with complaint as the supporting document.
- After successful submission, you will get unique registration number that you can use for future communication. It will also send complaint accepting email with complaint registration number at complainant’s email ID that they entered in the registration form.
- For any reason, if you can not register ac complaint online, then no need to be sad, you have a another option to send your complaint through post to any of the SEBI offices.
Once you submit your complaint at SCORES, it will be analyzed by SEBI to see it is accurate or not. If the complaints are completely true and eligible to solve, then SEBI forwards the complaints to the concerned individual with a recommendation to send a written respond to the investor and file an action-taken report within 30 days. The complaints will be sent to he companies electronically through SCORES at http://scores.gov.in/Admin. The companies view all pending complaints against them and provide action taken reports (ATRs) together with supporting document, by e-mail in SCORES.
If the companies rectify complaints by taking a help of registrar to issue or share transfer agent (RTI/ STA) in aid of them, then they must indicate that they need the facility to forward complaints to the RTI/STA, so that they can upload ATRs. In this case, they have to provide the name of the RTI/STA, the name of the compliance officer and email identity.
Investors are also able to file fresh complaint if they are not stratified with the Redressal. For it, they can send mail to the officer entrusted with the complaint, take up the complaint with senior officers, or starts legal action against the entity.
How to track my complaint status online?
- In addition to submit the complaint against company and related mediator, you can check the status of your complaint.
- To check the status, hit the “View Complaint Status”.
- Enter your complaint registration number that you have received during registration or enter password too.
- If you send through online, then your email address is your password, and if you sent physical complaints then enter your password which was communicated by SEBI in the acknowledgement letter sent to you.
- By providing accurate registration number, password and security code, you can get current status of your complaint.
Reminder for Complaint in SCORES:
You are also able to set reminders for your earlier lodged complaint through reminder/clarification. You just need to provide the details like Registration number, Email Address, type of follow up and description (text) of the reminder and the security code.
Features of SCORES:
You can lodge complaint online at anytime anywhere.
It generates receipt of the complaint and provides unique complaint registration number for future reference and tracking
Transfer complaints to entity through online
Entity uploads Action Taken Report (ATR) on the complaints online
View Complaint Status